Curriculum Vitae of Sushen Ravie Singh

Contact Number : 083*******

Address : * ******* ****

Kenville

Durban

4051

Email : admuu5@r.postjobfree.com

PERSONAL DETAILS

Nationality : South African

Identity Number : 930**********

Date of Birth : 1993-01-29

Marital Status : Single

Languages spoken : English and Afrikaans

State of Health : Excellent

Availability : 1 week

Driver’s License : Code B (08)

Transport : Public

EDUCATION AND QUALIFICATIONS

Secondary / High School Education

Highest Grade Achieved: 12

School Attended : Sea Cow lake Secondary

Graduation Year : 2011

Tertiary Qualifications

Qualification : N4 Human Resource Management

Institution Attended : Anchorlite College

Graduation Year : 2013

Major Subjects Studied : Communication Management, Personnel Management, and Entrepreneurship and Business Management

Qualification : End User Computing: Microsoft Office 2010 (Complete)

Institution Attended : PC TRAINING AND BUSINESS COLLEGE

Graduation Year : 2015

Major Subjects Studied : Introduction to personal computers, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook

Qualification : Foundation Diploma in Microsoft Excel

Institution Attended : Shaw Academy

Graduation Year : 2015

Major Subjects Studied : Microsoft Excel

COMPUTER SKILLS

Typing

Microsoft Excel

Microsoft Outlook

Microsoft Word

Google Chrome

G-Suite

Windows Edge

Jotform

Opendoor

Webmail

Automate (ADP and FTP)

CRM

Indeed

Connex

EMPLOYMENT HISTORY

Company Name : Stanley Hutcheson And Associates

Position Held : Data Capturer

Dates of Employment : August 2015 till November 2015

Reason for Leaving : Contract ended

Overview of Duties and Responsibilities:

• Cleaning of data on Excel for CSI (Automobile, Motorcycle) campaigns.

Company Name : Calltrain

Position Held : Data Capturer

Dates of Employment : 18 May 2017 till 03 April 2020

Reason for Leaving : Retrenched

Overview of Duties and Responsibilities:

•. Cleaning of data on Excel for CSI (Automobile, Motorcycle), SSI campaigns.

•. Checking and fixing data errors for CSI, SSI Campaigns, by requesting through email to dealerships to amend problem areas and send back to Honda CSI Centre.

•. Receiving of data from different sites and checking integrity of files received, from ADP, Automate, Google-Suite, Outlook, and Webmail.

•. Monthly breakdown report writing for CSI (Automobile, Motorcycle) and SSI, showing of unusable and usable data breakdown.

•. Capturing Candidates for employment from Indeed.

Company Name : Calltrain

Position Held : Data Administrator

Dates of Employment : 26 April 2019 till 29 November 2019

Reason for Leaving : Temporary post

Overview of Duties and Responsibilities:

•. Cleaning of data on Excel for CSI (Automobile, Motorcycle), SSI campaigns.

•. Checking and fixing data errors for CSI, SSI Campaigns, by requesting through email to dealerships to amend problem areas and send back to Honda CSI Centre.

•. Receiving of data from different sites and checking integrity of files received, from ADP, Automate, Google-Suite, Outlook, and Webmail.

•. Monthly breakdown report writing for CSI (Automobile, Motorcycle) and SSI, showing of unusable and usable data breakdown.

Company Name : Calltrain

Position Held : Customer Report Management Specialist

Dates of Employment : 3 April 2019 till 29 November 2019

Reason for Leaving : Temporary post

Overview of Duties and Responsibilities:

•. Customer Report Management weekly, Monthly, and Yearly report writing.

•. Reading, interpreting and writing into Excel what was the complaint from the customer about, and what action did the dealer take to resolve the customer problem.

•. Communicating between Customer Care agents on cases that need to be updated for Customer Weekly Report and problems found in cases and how to resolve problems.

Company Name : Calltrain

Position Held : Human Resource Recruitment Assistant

Dates of Employment : 02 September 2019 till 03 April 2020

Reason for Leaving : Retrenched

Overview of Duties and Responsibilities:

•. Recruitment Knowledge of how to screen candidates and match them to job specifications.

•. Collection of new staff documents, and monitoring, capturing of staff attendance, leave, and termination of staff.

•. Maintaining an up to date staff record system of staff that has been hired and terminated for Payroll records.

•. Setting of interview appointments for candidates by phone call, email and sms.

Company Name : Calltrain

Position Held : Quality Assurance

Campaigns : Together Energy ( 20 January 2020 till 24 March 2020), Applianceserv ( 27 February 2020 till 11 March 2020), Bettercompare ( 09 March 2020 till 03 April 2020), 1st Energy (10 March 2020 till 03 April 2020)

Reason for Leaving : Retrenched

Overview of Duties and Responsibilities:

•. Verifying and making sure that sales made adhere to Quality Control guidelines and alerting management to any irregularities when sales are captured.

•. Management meeting to address any Quality Assurance irregularities, and confirm that Quality Assurance knowledge about sales is still relevant.

•. Live call listening to sales agents checking that they are not paused unnecessarily and that they are not making mistakes.

Company Name : Calltrain

Position Held : Human Resource Admin Assistant, Data Capturer, Quality Assurance, Junior IT Assistant

Dates of Employment : 25 June 2020 till 09 November 2020.

Reason for Leaving : Resigned.

Overview of Duties and Responsibilities:

•. Recruitment Knowledge of how to screen candidates and match them to job specifications.

•. Collection of new staff documents, and monitoring, capturing of staff attendance, leave, and termination of staff.

•. Maintaining an up to date staff record system of staff that has been hired and terminated for Payroll records.

•. Screening of candidates cv from Indeed or Gumtrree, and submitting to Manager candidates cv for interviews via email.

. Data capturing of 1st Energy sales completed daily sales report, and World Bank screeners and interviews completed daily report.

•. Verifying and making sure that sales made adhere to Quality Control guidelines and alerting management to any irregularities when sales are captured.

•. Management meeting to address any Quality Assurance irregularities, and confirm that Quality Assurance knowledge about sales is still relevant.

Company Name : Kenville Primary School

Position Held : General School Assistant

Dates of Employment : 01 December 2020 till 31 March 2021.

Reason for Leaving : Temporary contract.

Overview of Duties and Responsibilities:

• Counting and recording of textbooks, workbooks, uniforms for stocktake.

• Dispatching of Exercise books, Textbooks, Workbooks, and Stationery from Stockroom to classrooms.

•Writing of School name, Textbook number and stamping of textbook.

• Creating of contents page in Microsoft Word, and printing of contents page.

• Creating of stock room labels and tags for shelves in Microsoft Word, and printing of contents page.

• Cleaning and making sure Stockroom contents is organized.

• Sticking of charts on classroom walls.

• Sticking of subject covers, plastic wrapping of exercise books, and writing of grade on exercise books.

• Filing of admin documents.

• Setting up of tables, and chairs in classrooms, Library, and for meetings for students and teachers.

• Assistant relief teacher.

• IT Assistant did document change from PDF to DOCX, moved desktop pc to new office and plugged in and tested pc working, helped connect to wifi network.

• Monitoring and making sure that students adhere to COVID-19 protocols during lunch time.

• Opening and closing Stock Room, and Boardroom ensuring that nothing leaves the rooms without permission from Management.

REFERENCES

Name : Anita

Position : Human Resources Manager

Company : Calltrain

Contact Number : 082*******

Name : Bhekie

Position : CRM Manager

Company : Calltrain

Contact Number : 074*******

Name : Reyhana

Position : Manager

Company : kenville Primary School

Contact Number : 082*******

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