Divakar (Div) Khanna

Ph – 585-***-****(c) ; Email – admurx@r.postjobfree.com Dallas, TX

PROFESSIONAL EXPERIENCE

United Health Group (Optum)

Director of Data Analytics Nov 2013 – Present

Own Strategy and Tactical implementation of Data Analytics and Data Quality initiatives within Optum Data Solutions.

• Achieved savings of $2M+ per year by conceptualizing and developing reusable reporting framework for Data Quality Services offered to UHG businesses.

• Successfully implemented machine learning (Descriptive and Predictive) capabilities that are being leveraged in analytics product suite offering.

• Increased Reporting DevOps team productivity by 25% through Automation of ServiceNow tickets, and high efficiency process improvements.

• Achieved high NPS (Net Promoter Client Survey score) at 90% (one of the highest in the company) - Team delivered on time and on budget 70+ Analytics and Reporting needs within a year for Managed care, Medicaid/Medicare, Care Delivery systems, disease management and pay for performance measurements.

• Transformed Data Quality offering into a ONE Unified Data Quality Platform serving all data quality needs of the enterprise. This led to decommissioning of other vendor products saving $1.5M+ for Optum in 2020.

• Led Cloud migration of data quality products resulting in $500K+ cost savings annually in infrastructure costs.

• Led 21 US and 14 Offshore team of Data Analysts, Project Managers and Product Owners responsible for the analytics and data quality services offered on Reporting and Data Quality platform.

UnitedHealth Care (UHC)

Associate Director, Custom Reporting and Consulting May 2011 – Oct 2013

• Doubled number of internal businesses served for analytics, reporting and automation needs in 2 years.

• Increased NPS from 35% to 60% within 2 years of leading the team. Project Manager, Analytics and Reporting Feb 2010 – May 2011

• Stabilized and ensured high quality, timely delivery of contractually obligated Dashboard reports to external client AARP within 4 months of joining the team.

• Plan and manage implementation of new analysis and reporting changes as source systems change, new operational processes are rolled out as part of one Integrated Clinical User Experience (ICUE).

Solutions Analyst January 2008 – Feb 2010

Worked in various assignments within UHC like Clinical Toolbox, Govt Programs Reporting, UnitedHealth Benefits Services as Project Manager / Business Analyst / Technical Analyst

• Technically led the operationalization of the identification of duplicate claims, which led to detection of invalid payments of the order of $2M-3M per year.

• Designed the back-end SQL Server based robust architecture for new Microsoft Great Plains accounting solution used in the company till date. Progressive Group of Insurance Companies

Senior Data Analyst July 2006 – Dec 2007

• Responsible for 50+ analytics and reporting deliverables to internal stakeholders in a year.

• Collaborated with on-field process teams to validate experiments, set process benchmarks/goals and quantify scope of process improvements. Tata Consultancy Services (Asia’s largest IT Company) Assistant Systems Engineer Jun 2002-Aug 2004

Client - British Petroleum (USA) – Business Intelligence Environment

• Lead a team of 5 engineers responsible for ongoing production support and SAP implementation.

EDUCATION

Machine Learning for Leaders

Carlson School of Business, University of Minnesota Feb 2019 Big Data Bootcamp for Leaders – ASPE Training Mar 2018 Master of Business Administration (MBA)

Rochester Institute of Technology (RIT), Rochester, NY Concentration –Marketing, Management Information Systems Bachelor of Technology in Electronics and Communication National Institute of Technology (NIT), Warangal, India SKILLS PROFILE

Competency – Predictive and Descriptive Analytics, Data Visualization, Cloud Migration, Data Management (Big Data and Relational databases), Data Governance, Data Quality, Agile Development, DevOps, Project Management, DQAF (Data Quality Assessment Framework) Tools / Technology – Python, Spark, Scala, SAS, Tableau, SQL Server - SSIS, TOAD, Datastage, Informatica, Business Objects, COGNOS, Rally, Aha, GitHub HOBBIES AND VOLUNTEERING ACTIVITIES

• Actively volunteer with BestPrep – an organization helping students prepare for career, business and financial literacy. I routinely conduct mock job interviews for high school students and eMentor students.

• Optum Coordinator for quarterly eMentor program participation by Optum employees.

• Active contributor to the Think IT community of technology professionals.

• Love my morning yoga routine.

WORK PERMIT

US Citizen

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