Community Action Case Manager

Michael Massey

*** *. **** **. *** * Mansfield, OH 44902 567-***-****

*********@*****.***

PROFESSIONAL SUMMARY

Experienced customer service professional with 15+ years of experience in composing hospitality, manufacturing, customer service and administrative tasks. I enjoy working with the public and approach each opportunity enthusiastically. In addition, I have developed a reputation for being well organized, hardworking, and trustworthy.

SKILLS

Computer Skills

Microsoft Office: Outlook, Word, Excel, PowerPoint Publisher; Adobe, Photoshop/Illustrator, IBM PC’s and compatibles, Internet/email

• Interpersonal skills

• Conflict Resolution

• Leadership

• Initiative

• Multi-tasking

• Dependability

• Safety

• Time management

• Training Personal

• Attention to Detail

• Inventory

• Quality

WORK HISTORY

StarTek, Mansfield, OH Technical Support Staff 7.2016-Present

Responsibilities: managing daily reports; checking mail, fax, and email correspondence from customers.

Communicating with customers on the phone or through written correspondence to resolve issues and alleviate concerns. Operating a computer utilizing online guidelines to respond to customer inquiries.

Informing customers about services available and assessing customer needs. Resolving issues on the first call or contact whenever possible without transferring the customer.

Community Action, Mansfield, OH Case Manager 7.2015-6.2016

Responsivities: Conducting all Framework Services, recruitment activities, assessments with all assigned participants, completes Individual Opportunity Plans with all assigned participants, provides intensive case management to participants, monitors progress of program participants receiving intensive services, Makes referrals to additional services and/or programs based on participant needs and assessment data, provides follow-up to exited participants

Lowe’s, Mansfield, OH Customer Associate 2 .2012- 4.2015

Responsivities: Responsible for assisting customers with their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate

Mansfield Area Y, Mansfield, OH Manager/ Outreach Supervisor 12.2007-3.2011

Responsible: Evening building supervision management; provided direction for the Youth Center, gymnasium, wellness area, and locker rooms. Responsible for supervision of Outreach and Wellness staff and YMCA facility members and programs. Enforced YMCA policies and procedures in each department

EDUCATION

Pittsburg Art Institute, Pittsburgh, PA Associate

Mansfield Sr. High School, Mansfield, OH Diploma

Other Experience

Certification:

National Fatherhood Initiative/Fathers Matter Facilitator

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