Personal Assistant Customer Service
Resume:
Laurren Leslie
*** *** ***** *******, **************, TN 37072
***************@*****.***
Detail oriented and customer focused Health Information Specialist seeking to obtain employment in a position that offers professional challenges while utilizing personal experiences, excellent time management and problem-solving skills. Organized and dependable at managing multiple priorities with a positive attitude. EXPERIENCE
PHLEBOTOMIST
1. VA Hospital: Nashville, TN December 2022 – Present 2. TriStar Skyline Medical Center: Nashville, TN – April, 2021 – present (PRN) 3. American Red Cross: Nashville, TN – April, 2020 – March 2021
• Proficient in utilizing laboratory computer systems for specimen tracking
• Performed data entry tasks, accurately recording patient information and test requisitions into the Electronic Medical Record (EMR)
• Maintain a thorough knowledge of compliance to ensure data confidentiality and security
• Checking existing data for accuracy and verification of demographics while identifying errors before submission
• Handled insurance verification tasks and validation of patient insurance information (Medicare, Medicaid, Commercial)
• Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
• Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
• Improved patient experience by explaining collection processes while demonstrating genuine care and while achieving required metrics and quotas
• Awarded Employee Recognition for fostering a collaborative work environment
• Blood Drive Coordinator – Determined donor eligibility by conducting screenings, interviewing donors, obtaining medical histories and monitoring patients during the process L & L Consultants: Nashville, TN - February 2017 – April 2021 Revenue Cycle Assistant
• Performed Administrative support for Physician Practices managed by Consulting Agency while working in remote environment.
• Managed electronic health records and confidential files for clinical practices
• Checking existing data for accuracy and verification of demographics while identifying errors before submission
• Maintained a thorough knowledge of compliance to ensure data confidentiality and security
• Payment Posting
• Ensured accuracy of Insurance data, medical terminology and occasional coding
• Organized and maintained patient files for hybrid system Aramark: Nashville, TN - June 2017 – April 2020
Customer Service Representative
• Greeted customers to fulfill requests and answer questions
• Quickly handled and resolved customer complaints
• Strictly followed sanitation and safety guidelines as required by regulatory agencies
• Worked closely with Management to implement updated training programs
• Mentored new team members
EDUCATION
Dyersburg State Community College – Dyersburg, TN – Currently pursuing Associates Degree in Health Information Technology
Middle Tennessee State University – Murfreesboro, TN – 2012 – 2014 (PreMed) Certified Phlebotomy Technician (CPT) – 2019 – present – EduMed College SKILLS
HIPAA compliance Medical Records
Customer Service Medical Terminology
Computer proficiency Venipuncture
Attention to detail Audit preparation
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