AMOYA HEARNE

Mount Vernon, New York *****

914-***-****

admuly@r.postjobfree.com

Objective: To obtain a challenging position within an organization where I can apply my education and managerial skills to contribute to the company's continued growth.

Education:

Monroe College, New Rochelle, NY

Associate of Science in Criminal Justice, expected August 2022

Experience:

Morrison HealthCare WMC, Valhalla, NY December 2020 - Present

Patient Experience Management Ambassador

Drive customer service satisfaction results with patient engagement,rounding with existing patients, families, and Nursing personnel in facility

Collaborate with hospital administrative leadership,Food & Nutrition and Environmental Service to ensure we provide a clean and safe environment for all patients,visitors and staff while following all regulations of the hospital.

Provides training and skill development for all associates, daily meeting with Culinary, Retail, Patient Service & Purchasing Manager to ensure all issues within hospital are being meant in a timely manner

Interact professionally & maintain excellent relationships with a diverse group of associates, peers, managers, and customers.

Handled service recovery in a timely manner while ensure patient and guest are taken care of while in or facility

Conduct new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership

Assists in effective employee relations programs at unit site

Ensures that all employees demonstrate an aggressive hospitality (respect) orientation towards customers and clients

Performs other duties as assigned

Morrison HealthCare WMC,Valhalla, NY September 2018 - April 2020

Patient Service Management Supervisor

Assisted in supervising and training 100+ employees to provide qualified experience for patients, guests and staff, while eliminating food as an issue for the Administration.

Conducted Safety & Sanitation audits to insure the proper usage of all tools, equipment and sanitation logs, while also reported and file all accidents in a timely manner

Demonstrate excellent customer service skills

Provides training and skill development for all associates

Mrs.Green Natural Food Lovers Marketing, Rye, NY May 2015 - December 2018

Bakery Manager

Interact professionally & maintained excellent relationships with a our other accounts to maintain a up to dated recorde of all sales and invoices

Demonstrated excellence customer service and proving the team with the proper safety & sanitation practices

Provided coverage for other department as needed for operation schedule

Baked off cookies for events and inhouse sales

Trader Joes, Manhattan, NY June 2006 - October 2015

Crew Member

Trained all new team members on different department produces and standards that must be compliance with food safety guidelines

Assisted in receiving food shipment, unpacked truck with proper safety gears to operate the forklift

Maintained an organized sales records of all invoices and files in alphabetical order to ensure updates are filed correctly

Volunteer Activities:

YMCA, Mount Vernon, NY July 1999 - September 2002

Helped with homework and after school activities

Prepared meals for the students and staff

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