RICK GUSTAFSON

Spokane Valley, WA ***** 509-***-****

Professional Summary

Experience in issuing payments efficiently and accurately in different computer claim systems Experience in DMS & Auto Verse

Work effectively with others & conflict resolution Capacity to multi-task in a structured work environment Strong written and oral communication skills

Committed to learning & working through change

Complex problem solving skills

Hardworking professional employee bringing 21 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Skills

Funds

Legal

Negotiating

Processes

Websites

Written communication

Organization and Time management

Planning and Coordination

Computer proficiency

Basic math

Insurance coverage verification

Work History

Insurance Assistant 05/2001 to 01/2021

Liberty Mutual Insurance – Liberty Lake, WA

As Claim Assistant I currently support our adjusters directly by processing and issue payments requested from multiple departments. mm

Many duties I preform are:.

Performed payments within different computer systems. Communicate daily with adjusters to insure that payments are processed accurately and efficiently.

Create job aid material to educate department employees for increased payment handling processes.

Assist on special projects for other departments including reassigning claims and updating bill/request errors.

Utilize Employee learning center to increase my knowledge in my current position and within company as whole.

Insurance Assistant 05/2000 to 01/2021

Safeco/Liberty Mutual Insurance – Liberty Lake, WA Salvage Assistant 12/2004 to 08/2012

Liberty Mutual Insurance – Liberty Lake, WA

Handled salvage function of total loss claims to determine optimum return on vehicle value. Communicated extensively with customers, agents, & legal representatives on obtaining necessary paperwork to sale salvage vehicle.

Worked closely with salvage vendors and can effectively navigate through vendor websites for follow through on salvage sale of total loss vehicles. Established proficiently payment process, using multiple claims systems, this includes funds sent to insured's, claimants, lien holders, & attorneys. Appropriately document file of salvage handling and handling of Total Loss and Salvage. Performed manual overnight checks for insured and claimants and for total loss. Insurance Adjuster 02/2003 to 12/2004

Liberty Mutual Insurance – Liberty Lake, WA

Work closely with vehicles owners to settle total loss of their vehicle, this includes negotiating final value, reviewing local comparables and handle according to state guidelines. Performed title paperwork for sale of salvage, assigning salvage vendor to move vehicle, ending rental, and sending appropriate written communication. Customer Service Representative 05/2000 to 02/2003 Liberty Mutual Insurance – Liberty Lake, WA

Additional information about job description available upon request, Top 10% Award in 2009. Education

High School Diploma 03/1975

Lewis & Clark High School - Spokane, WA

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