Help desk associate

Dimitri Adams

admuj3@r.postjobfree.com 240-***-**** (cell)

Objective

To obtain a cyber security/IT position in which I assume a contributing role related to computer programming, forensics, IT and/or cloud services.

Education

Frostburg State University

B.S., Secure Computing & Information Assurance

Minor: Computer Science

May, 2018

Dean’s List (2014 - 2016)

Relevant Coursework: Computer Forensics, Secure Databases, Hacking Exposed & Incident Response Technical Projects & Experience

NAEP Help Desk Technician Westat Nov., 2018 – March 2019.

Aid School and NAEP staff officials with any questions or concerns.

Computer/Printer troubleshooting for school and NAEP Staff.

Remote services for NAEP staff using LogMeIn. Escalated tickets to Tier 2/3 help desk staff using Zendesk.

File Clerk Georgetown Law June 2017 – August 2017

File, log, destroy, and retrieve cases based on attorney needs Sales Floor Associate Homegoods/TJX August 2015-December 2019

Carry out merchandise for customers.

Moved crates of merchandise from delivery truck to store of unpacking

Operated cash register.

Kept store tidy during operating hours and after closing. Skills

Programming Languages: Java Visual Basic PHP HTML

Software: Microsoft Office Suite, Microsoft SQL Server, Oracle Database/SQL, Apache, WireShark

Computer Forensics: FTK, Encase, PTK, Prodiscover

Information Assurance: Cryptography, Secure Database

Operating Systems: Windows XP – Windows 10, Windows Server 2012, Linux

Cloud Services: Amazon EC2, Cloudera, Hadoop

Help Desk: Zendesk, LogMeIn

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