Arathy Krishnan Sekar

+91-995-***-****

admuhx@r.postjobfree.com

Service Quality Analyst equipped with 6 months of experience in US health care industry and Senior Process Analyst with 6 years of intensive experience in Banking and cards operations. Strong observation skills with proficiency in mathematics and English language. Fast learner with the ability to solve complex problems quickly and efficiently. Adapt at working to accomplish project milestones according to specific time frames.

Experience

Quality Analyst November 2020 to Present

Technosoft Global Services Private Limited, Chennai Working as a quality analyst in monitoring the quality and providing feedbacks to the concerned analyst to improvise qualitative performance.

Senior Process Associate July 2014 to May 2020

Tata consultancy Services, Chennai

An qualified professional with 2 years of experience in Manual testing with agile environment in Main frames and 4 years as Senior analyst in cards operations.

• 2014: Started as a Process trainee in USAA project

• 2015: Promoted to the role of Process Analyst for delivering more than 100% productivity with qualitative work

• 2017: Promoted to the role of Quality Analyst within short span of time

• 2018:Started to handle the team as lead back up and moved to the position of Manual tester

• 2019:Promoted to the role of leading team across different sites.

Personal Details

Contact Address:

NewNo.21, Old No.1/C,

Srinivasapuram,Radhanagar,Chrompet,

Chennai -44

Date of birth:16/09/1994

Nationality: Indian

Languages known: English, Tamil.

Hobbies: Gaming, Dance and Music.

Education

MBA (Financial Management)

2017: Graduated First Class from Loyola

College, Pondicherry University,

Chennai

B.com (General)

2014: Graduated from Madras Christian

College, Chennai

Higher secondary

2011: Shikshaa Matriculation Higher

Secondary School, Chennai

Roles and Responsibilities

• Ensure that team has sufficient resources

• Reviewing business requirements and preparing

test scenarios

• Develop test cases and prioritize test activities

• Allocating the test activities for the testers

• Executing test cases, Reports, define severity and priority for each defect

• Analyzing test results on database impacts, bugs and usability

• Preparing burn-down charts and reports on all

aspects related to software testing carried out for every release.

• Updating project managers regularly about

progress of testing activities

• Ensure that testing is going hand in hand with

software development in all phases

• Carried out regression testing every time when

changes are made to the code to fix defects

• Spotting the gaps in the process map and

addressing to the business.

• Clients calls will be hosted and handled on regular basis

• Trained and mentored several batches of new

hires.

• Volume Flow charts and Powerpoint will be

presented

• Handling all team activities and MIS work in the team on a daily basis.

Certification

• Lean six sigma green Belt certified

• Agile certified

• Cards operations from Indian

Institute of Banking and Finance

government(IIBF)

• Anti Money Laundering (AML)

• Payment Cards and Collections

• Enrolled and in progress status for

Automation anywhere.

• DCA – Diploma in Computer

Application

• Tally ERP 9

Strengths

• Hard working, commitment towards

work and being punctual.

• Excellent verbal, communication and

presentation skills.

• Ability to blend into & lead a team

with innovative thinking

• Excellent track of attendance

Highlights

• Appreciated by customers and managers for being flexible at work

• Supported team during critical time for Business continuity Plan (BCP)

• Acknowledged as best quality reviewer .

• Analyzed and discovered new fraud trends in the business.

• Highly appreciated by clients for creating environment status template which created a huge impact in the status as the entire project relies only on this status

• Derived new planning techniques and strategies for test forecasting plan and execution based on the resource/ testers availability and release date.

• Figured out friendly and flexible plan which was incorporated for every release.

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