Public Relations Customer Service

Victoria Anderson

808-***-**** admue1@r.postjobfree.com

Objective

Looking for responsibility for the Public Relations initiatives within a company. Develops, manages, and

implements PR campaigns with the goal of enriching a company's position within the public eye. Creates

and maintains strong relationships. Dedicated and focused who excels at prioritizing, completing multiple

tasks simultaneously and following through to achieve project goals. Seeking a role of increased

responsibility and authority.

Education

BACHELOR OF ARTS CLARK ATLANTA UNIVERSITY

Major: Mass Communications

Minor: Sociology

Skills & Abilities

MANAGEMENT

Effective floor management of 45+ agents as part of a three-member supervisory team, and monitor to

ensure that staff is appropriately handling customers issues and discrepancies in a timely manner with

correct documentation

COMMUNICATION

Brief preparation and presentation for up to date trends, operations, and strategies; assume full

responsibility for preparing and editing handbooks for operating systems.

LEADERSHIP

Coordinated teams into specialties to maintain knowledge and raise FCR and daily/monthly Sales goals. Incorporated

new weekly training material on all updated policies and procedures. Assisted with increasing groups scores

Experience

MANAGER DONNELLY COMMUNICATIONS JULY 2014 - MAY 2018

Responsible for employee daily schedules and coordinate overtime as required; troubleshooting and

resolving client concerns to ensure consistent and accurate communication of updates and concerns to

client team and company management team

Last contact resolution to immediately apprehend concerns, inquiries, issues and problems with

customer prior to escalation. Answer questions, customer service consultants identify opportunities to

offer information and make product or service suggestions based on a customer's needs, and properly

manage accounts

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