Development Specialist Trainee Manager
Resume:
Shamishka Moodley
Experience
January ****–Present
Banqueting & Conference • Coordinator • Emerald Resort and Casino My key roles and responsibilities include:
Development, production, and coordination of conferences from proposal right up to the point of delivery, ensuring adherence to deadlines and exceeding guest expectations as well as guest care requirements.
Managing operational and administrative functions to ensure conferences and functions run efficiently and effectively, including payment handling, filing, arranging hotel bookings, and compilation of Function Sheets.
On-Site inspections, tours and facilitating the customer journey by way of in-depth knowledge of venues and the various resort facilities.
Developing and maintaining guest relationships by communicating thoroughly and providing them with a seamless journey around their respective conferencing needs.
Creating future sales opportunities during guest liaison exceptional working knowledge of the Resort & Casino.
April 2018–October 2018
Fresh Foods/Perishables• Manager • Checkers Emfuleni
Recruitment, training, supervising, appraisal, and mentorship of staff.
Managing budgets including statistical and financial records within Fresh Departments.
Dealing with customer queries and complaints.
Overseeing pricing, stock control and annual stock takes.
Maximizing profitability and setting/meeting sales targets while motivating staff to do same.
Ensuring compliance with health and safety legislation in the sense of food safety and food handling practices.
Preparing promotional materials and fresh food department displays.
Daily monitoring of bakery, deli and fish shop production, store opening and closing procedures and compiling daily administration reports.
Overlooking orders, maintaining relationships with suppliers. Reason for leaving: Searching for better opportunities. September 2016–April 2018
Wholesale and Retail Operations• Trainee Manager • Checkers Emfuleni
One-year hands-on training program in Wholesale and Retail Operations which included in depth practical learning of managing the front admin, back admin, fresh foods, and sales departments. 9 Townview, Brebner Street,
Sasolburg, 1947
Cell: +27-83-712-****
Home: +27-16-973-****
*********.*******@*****.***
“The sky is the limit; however, I believe in reaching for the stars & exploring the galaxies” Nationality: South African Language: English Date of Birth: 25/12/1994 Ethnic Group: Indian Religion: Hinduism Driver’s License: Yes Thanks for taking the time to read my CV, I am a
diligent and enthusiastic Hospitality Management
graduate with extensive experience in customer
service, guest care and retail management. I have a proven record of success in the administration,
logistics planning and delivery of diverse
conferencing opportunities.
My customer service and support experience stems
from my journey in Retail Management which
exposed capabilities in the role of team leader and mentor, eventually becoming a support structure for training and motivating team members to advance
within their individual stations while working towards departmental and organizational goals.
I am currently studying to achieve a BCOM in
Industrial and Organizational Psychology, so that I may combine my passion for people with
psychologically grounded theory and use that to
develop and assist employees in their work related issues.
Prospects for me include Career Coaching,
Leadership Development and HR Organizational
Development Specialist.
Reason for leaving: Program ended and was subsequently promoted. February 2016–August 2016
Banqueting Administration• Intern • Emerald Resort and Casino 6-month Internship Program, gaining in-depth experience of daily duties and responsibilities of a Banqueting and Conference Coordinator. Learning to compile quotations, tax invoices and assisting clients with site inspections of the Resort and upselling the Resort Service Facilities. Respond to requests for proposals for small meetings / events including set-up, food and beverage needs, rooms, and audio-visual needs.
Reason for leaving: Internship ended.
Education
2008–2012
Sasolburg High School, Sasolburg, Free State High School Matriculated with Bachelors Exemption
June 2013–June 2016
International Hotel School Diploma
Obtained a Diploma in Hospitality Management
July 2020–April 2021
Teach and Travel Group i-to-i TEFL Level 5 Diploma Completed an online 300 hour Diploma for Teaching the English language either online or abroad. June 2018–Present (In Progress)
University of South Africa BCom IOP
Currently completing my final year in the UNISA Bachelor of Commerce in Industrial and Organizational Psychology Degree.
(Additional short courses completed are available upon request) Work Integrated Learning
Riverside Sun Resort, Vanderbijlpark
Kitchen Practical: 23 July 2013 – 20 September 2013 Food & Beverage Department: 11 February 2014 – 27 April 2014 Bon Hotel Riviera on Vaal: Vereeniging
Sales, Marketing and Housekeeping Practical: 26 August 2014 – 29 October2014 In Closing
I look forward to the opportunity to show and further enhance my skills and leadership qualities in an environment which is conducive to the growth of one with a passion for people. Thank you taking the time to consider my application and I look forward to hearing from you. Professional Skills
Leadership and mentoring.
Active Listening
Critical Thinking
Proficiency in the English Language.
Complex decision making & Sound
Judgement
Planning, Organizing and Detailed
Orientation
Stress Tolerance
Confidence, honesty, and Integrity
Commercial awareness
Microsoft Office
Positive Demeanor
Time Management
Creative Mindset
Sales and Relationship Building
Hobbies & Interests
Reading Fictional and religious books.
Exploring different culinary trends by
cooking up a storm in the kitchen.
Meditating & Spirituality, it is fascinating
to learn about diverse cultures and
religious beliefs.
Learning new cultures and languages.
Volunteering at various community
drives and initiatives.
References
Shoprite Group of Companies
Regional Admin Manager
Chris Dippenaar: 082-***-****
**********@********.**.**
Regional Admin Manager
Leana Venter: 082-***-****
Emerald Resort and Casino
Sales Executive
Yolanda Letsatsi: 082-***-****
********@*************.**.**
Assistant Operation Manager Non-Gaming
Lizinda Corbett: 082-***-****
********@*************.**.**
Contact this candidate