Bhavesh P. Mestry

Application / Production Support Analyst

E-mail : admuam@r.postjobfree.com

Phone-:+918********* / +918*********

Professional Summary:-

Expert in Application / Production support analysis with 5+ years of experience in the field. Committed to providing a pleasant experience for business application users. Excel at working with databases, SQL, UNIX, and Windows. Able to keep a level head even when a problem is more difficult than initially expected.

Technical Skills Highlights:-

Programming languages:-

C,C++, Visual Basic 6.0, VB.Net, HTML, CSS, Python, Cobol, JCL

Technologies.

Oracle Database 11g, Linux, SQL, UNIX, Visual Basic, MySQL. ETL, DB2.

Tools Used:-

Winscp3.7, Putty and Arcos, Extra Attachmate, NEMT Tool, Service Now, IBM Lotus Notes 8.5, BizTalk Server- 2009, ISM, HP Service Manager, Cisco WebEx, SQL SERVER 2016.

Professional Experiences:-

Company:- Tata Consultancy & Services- (Project- Dow Chemicals)

Duration:- 07/2016 to Present (Mumbai, India).

Role:-Application/ Production Support Analyst -:

Key Responsibilities:-

Analyzing and Fixing the Mainframe jobs which got abended due to any error by making required changes in the JCL as required.

Creating jobs for extraction of data from datasets.

Providing User access in INCA applications and assigning roles to them depending upon the requirement.

Performing NLWD and NLIR activity on monthly basis for the users who left the role or DOW.

Monitoring the INCA macro which has been created to auto run the INCA jobs so that the IDOCS does not get in hung state.

Primary support for Biztalk Server 2009 suspended service instances, receive locations, receive ports, send ports and host instances.

Configuring send and receiving ports Adding resources to the application, Managing Orchestration, Maps, Schemas, Pipelines for the application.

Creating, updating and Monitoring of Service Now high priority Incident ticket and responsible for Resolution it within SLA.

Primary responsible for performing the assignment of the incidents to the person or team on support based on the SLA’s associated with the priorities

Performing Service desk Management.

Allowing to handle Incidents, Problems, Service Requests, Changes and Used for Real time analysis and reporting.

Company- Yalamanchili Software Solutions:- (Client- Axis Bank).

Duration:- 07/2015 to 03/2016 (Airoli, India).

Role-: Operations Executive:

Key Responsibilities:

Analyze Problems & escalate to appropriate Levels.

Monitoring Transactions and other system logs to make sure that system is working fine and analyzing technical/system issue which may affect system performance and all live transactions.

Monitoring API Transaction and analyzing logs for the same.

Processing settlement files received from Reconciliation department for different agents Viz. AXIS, VISA, VIGL, NFUT ad EURO.

Same processing the settlement files for MASTER, DINER and RUPAY agents.

Maintaining this interrupted connectivity between (Narada) Switch & Client (Host).

Maintaining the quality in all operations activities to exceed customers and client expectation.

Executing SQL script base on branch required in production.

Resolving Branch Top up Queries, EOD (End Of Day) process.

Patch movement in Production and UAT.

Aware of JBOSS functionality and troubleshoot to start and stop.

Create tables, delete, and update, insert queries and stored procedures Preparation of Adhoc queries as per client request Managing and monitoring Narada switch logs 24/7 for smooth transactions.

Handling database for DR activity and DB purging.

DR – Drill Activity, IP's synchronisation, movement from Production server's to DR server's.

Company- Sutherland Global Services:- (Client- Air India)

Duration:- 03/2013 to 01/2014 (Thane, India).

Role-: Senior Consultant:

Key Responsibilities:

Assisting Air India passengers with ticket booking, handling fare desk.

Making changes in the booking and re-issuing ticket by collecting fare difference.

Assisting Business class passengers with check in and other special request.

Educational Qualification:-

Bachelor of Science (Information Technology) from University of Mumbai (2009-2012, 55 %.)

Higher Secondary Education from R.K. Abhang Jr. College, Maharashtra State Board (2008-2009, 48 %.)

Secondary Education from Ulhas Vidyalaya Maharashtra State Board (2007, 67.69 %.)

Personal Minutiae:-

Date of Birth: August 22, 1991.

Personal Traits:- Ambitious, Enthusiastic, Punctual, Deep Interest to learn New Technologies / Industries / Cultures.

Trainings / Certifications:-

Internal Certification in Azure Fundamental -AZ-900 & Azure Administrator AZ-104 @ Tata Consultancy & Services, Mumbai (Maharashtra).

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