Instructor Service Representative
Resume:
Olivia Annan
Las Vegas Nevada 89119
*************@*****.***
Work Experience
Sitel
Customer Service Representative/Supervisor, June 2019- Present
● Listening, and addressing customers concerns.
● Manage phone calls, navigate programs, documentation.
● Follow policies and protocols.
● Manage a group of agents to ensure they stayed on task.
● Taking escalated phone calls.
● Solve issues that had been previously unresolved. SAS services
Porter, May 2019- June 2019
● Follow all airport protocols.
● Assist passengers with wheelchairs from ticket counter to gate.
● Problem solving and time management.
Uber/Lyft Partner
Driver, September 2016- April 2019
● Ensuring the safety of customers from one destination to another.
● Concentrating on customer service.
Omar Haikal Islamic Academy
Teachers Aide, March 2017- October 2017
● Grade homework
● Ensure student safety during lunch and recess.
● Promote a positive classroom environment, helping transition the students from task to task.
Give Right
Tele-Fundraiser II, September 2016- March 2017
● Identify the needs of different foundations.
● Connect foundations with donors.
● Secure a commitment of participation or donation from individuals. Kids Garden Learning Academy
Teacher, June 2016- September 2016
● Maintain a safe play environment.
● Communicate with children’s parents or guardians about daily activities, behaviors, and related issues.
● Sanitize toys and play equipment.
● Support children’s emotional and social development on a daily basis. Regis
Hairstylist, February 2016- October 2017
● Cut, trim, and shape hair or hairpieces, based on customers’ hair type and facial features, using clippers, scissors, trimmers, and razors.
● Schedule client's appointments.
● Demonstrate and sell hair care products and cosmetics.
● Operate cash registers.
Marinello School of Beauty
Cosmetology Instructor, August 2014- February 2016
● Operate cash registers to receive payments from patrons.
● Evaluate and grade students’ class work, assignments, and papers.
● Initiate, facilitate, and moderate classroom discussions.
● Maintain student attendance records, grades, and other required records. Milan Institute of Cosmetology
Cosmetology Instructor, February 2016- August 2016
● Evaluate and grade students’ class work, assignments, and papers.
● Maintain students’ attendance records, grades, and other required records.
● Plan, evaluate, and revise curriculum, course content, and course materials and methods of instruction.
● Advise students on academic and vocational curriculum and career issues. Euphoria Institute
Cosmetology Instructor, March 2011-February 2014
● Observe and evaluate students’ work to determine progress, provide feedback, and make suggestions for improvement.
● Prepare reports and maintain records such as student grades, attendance rolls, and training activity details.
● Present lectures and conduct discussions to increase students’ knowledge and competence using visual aids, such as graphs, charts, and videotapes, and slides.
● Provide individualized instructions and tutorial instructions. Self Employed
Cosmetologist, January 2008- February 2010
● Analyze patrons’ hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
● Schedule client appointments.
● Demonstrate and sell hair care products and cosmetics.
● Develop new styles and techniques.
Kids Club
Caregiver/Teacher, June 2004-March 2008
● Facilitate positive learning in a safe environment.
● Communicate with parents.
● Teach children from ages 4 months to 11 years old through play, art, and exploration. Education
Sparks High School
High School Diploma, June 2005
Deloux School of Cosmetology
Cosmetology, August 2006- December 2007
Western Governors University
Studying Bachelor's degree in Business Management, October 2017- Present Additional Skills
● Typing 50 WPM
● Microsoft Office
● Organizing tasks, and sticking to deadlines
● Answering phone calls
● Obtaining, and verifying information from customers
● Evaluation of information
● Multiple Computer Screens
● Management
● Organization
● Lesson Planning
● Teaching
● Customer Service
● Clerical
● Implementation of rules and regulations
● Identifying policies
● Mathematical computations
References
● Kristie Chiles 702-***-****
● Lori Wood 702-***-****
● Laurie Stallman 702-***-****
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