Information Technology Help Desk

MOHAMMAD NOOR ILLAHI

571-***-****● Alexandria, VA ● admu91@r.postjobfree.com

PROFILE

A recent university graduate with experience in design, data analytics, and proficiency in multi-faceted programs and programming languages. I am looking to utilize my knowledge and skill set as a Certified ScrumMaster to gather, review, analyze, and translate business requirements and functions into well-organized designs and user stories.

EXPERIENCE

Team Lead/ Co-Founder 2018 - 2021

ZeltaWeb Alexandria, VA

●Led team to complete over 50+ website design projects for numerous small startups across the United States.

●Reversed underperformance of small startups by analyzing client’s key business goals to create web applications which assisted in generating profit for the business.

●Established a well-developed marketing campaign which greatly assisted in generating profits for clients.

Help Desk Computer Lab 2015 – Present

Northern Virginia Community College Annandale, VA

Responsible for day-to-day help desk operations including ticket prioritization, tracking, and timely resolution, as well as technical support to 300+ staff, 200+ professors, and 5,000+ students for essential IT operations and IT tutoring in various subjects.

Key Responsibilities:

●Managed complex software, hardware and networking problems to accurately resolve student, faculty and professors’ issues.

●Tutored students in software and programs such as Excel, Access, SAS, Code R and HTML.

EDUCATION

George Mason University Bachelor of Science in Information Systems and Operations Management. Dec. 2020

Minor in Business Analytics

●Overall GPA: 3.23/4.0

●Mason Entrepreneurship Club

CERTIFICATIONS

Certified ScrumMaster PSM 1

Microsoft Excel Certificate

Studying for Microsoft Azure Fundamentals Certification

NVCC Business Information Technology-Career Studies Certificate

NVCC General Education Certificate

SKILLS

CODE R, SAS, EXCEL, SQL, DNS, Microsoft Visio, Microsoft Office Suite, WordPress, FTP, Datamining OS X Windows iOS Android Agile Methodology SDLC Scrum Networking Systems Analysis Risk Analysis Relationship Databases

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