Staff Supervisor Physical Education

NICOLE SEERY

* ****** ******,

Kilmarnock,

East Ayrshire,

Scotland, KA37BY

Email:************@*****.***

MOB:073********

DOB:09/12/1992

OBJECTIVE

Very confident, outgoing and approachable person. When given a task or job to do I like to assure I’m 100% in what I do, that I gain knowledge and understanding of what’s asked of me, what’s to be done and how to achieve the best results for the customer/client and company. Honest and direct and will approach any situation with an open mind and can adapt to any situation that may arise in the appropriate manner. Having managerial experience and going on a manager’s course, with first hand experience I find that I work well within a team. Driving and encouraging employees to achieve the best results they can and motivating them to enjoy it whilst doing so. Absolutely love learning new things and if I don’t fully understand or know how something works I’ll go out my way to assure I find out how it works and understand how I can do my best at it to achieve what I want to achieve.

EXPERIENCE

Golden Arrow Cafe

Staff Supervisor 2006-2013

Providing excellent customer service

Taking customers orders

Preparing orders

Cash handling

Shift Management

Closing and opening of shop, Key holding

Following food and hygiene policies

PRA GROUP

Collections Advisor 2013-2018

Inbound and outbound calls handling

Working with customers with complex financial problems

Liaising with customers to ascertain their financial situation and provide a payment solution within their budget constraints

Database management experience including Monday and Pipedrive

Dealing with vulnerable customers who may have severe mental or physical health problems and ensuring the correct help was assigned to their case

Exceeded all targets and bonus structures set by quality of calls, compliance, problem solving and product knowledge

Assure you are always getting the best outcome for the customer.

WILLIAM HILL BOOKMAKERS

Manager 2018-2020

Team management, shift management, staff progression management experience

Target driven sales meeting experience, introducing incentives to maximise sales opportunities

Collection and translation of bets struck by customers

Cash management responsibilities including cash audit, electronic payment audit and accounting, cash banking daily, loss prevention training and loss adjustment training to all staff

Building rapport with customers to assure they come back to your shop given the experience you give them when they are in your shop, including recognising when customers may have gambling issue that require support, help or professional guidance

Knowledgeable in age verification process and legislation

Oversee training of mystery shoppers for area shops to identify training and staff issues to be addressed

Designed marketing programmes aligned to seasonal events including FA Cup, Grand National and other major events as well as daily bonus promotions and offers highlighted in shop window design to attract the discerning clients

Trained on Gambling legislation, aligned to vulnerable adults, problem gamblers and general understanding of everyday customers trends

Capita DWP (Department For Work and Pensions)

October 2020 – April 2021

Customer Service Assistant

Main duties were to contribute to the department’s agenda, take personal responsibility for that contribution and show commitment and effort in the work you do

Managing and helping claimants with their claims

Raising any complaints or queries to case managers.

Reporting income and expenses for phone claims

Making new claims

Assuring everyone has the best and most positive experience when on universal credit.

commit to improving your performance throughout your employment at DWP

Accept and comply with the Department’s policies and procedures

comply with the civil service code.

keep up to date with developments, changes and information

be committed to improving customer service

respect the confidential nature of the information you receive as part of my job

EDUCATION

St Jospehs Academy 2009

Intermediate 2 English A

Intermediate 2 Physical Education – A

Intermediate 2 French- A

Intermediate 2 Maths – A

Kilmarnock Sports college (2010-2011)

SVQ LEVEL 5

Human anatomy, physiology and physical activities

Developing leadership within physical activities

Nutrition, health, wellbeing

Sporting activity participation and performance : Badminton and Basketball.

SCQF Level 6

Level 3 Modern apprenticeship in providing financial services at SCQF Level 6 in the Financial Services and accountancy Sector.

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