Store manager

SUMMARY

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

SKILLS

• Reliable

• Employee training

• Team-oriented

• Customer service

• Accurate cash handling • Outstanding communication skills

• Employee supervision and motivation

• Team management

• Problem resolution

EXPERIENCE

Store Manager

Munster, IN

Prime Communications/ Feb 2017 to Current

• Trained employees on store security, monetary procedures and customer service expectations.

• Delegated work to employees based on shift requirements, individual strengths and unique training.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

• Updated store pricing, signage and merchandising to promote specials, sales and discounts.

• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

• Coached and empowered employees by creating and sharing motivational vision plans.

Teachers Assistant

Crown Point, IN

Holy Family Child Care Center/ Oct 2016 to Feb 2017

• Balanced schedules to provide optimal rest, play and educational periods.

• Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.

• Enforced rules to teach manners and maintain safe environment.

• Observed and monitored play to identify developmental strengths and target areas for enrichment activities.

• Developed and implemented lesson plans based on ages and abilities of class children.

• Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.

• Kept children safe and secure at all times.

• Assisted children in development of social, communication and problem-solving skills.

Department Manager

Lowell, IN

McDonald’s/ Mar 2014 to Oct 2016

• Coached, trained and mentored new team members and manager trainees.

• Performed opening and closing duties as part of management team, including cash management.

• Enforced safety rules and other policies to protect employees and minimize company liability.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Delegated work to staff, setting priorities and goals.

EDUCATION AND TRAINING

High School Diploma

Hebron High School Jun 2014

Hebron, IN

Bachelor of Science: Psychology

Arizona State University

Tempe, AZ

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