Deli Associate Community Service

Penny Harper

**** ******** ****

Hickory, NC ****1

Experience

Office Assistant and Customer Service

Taking calls from Bank of America Bill Pay clients helping make changes to account

Contacting the billers when needed if a payment problem occurred.

Handled complaints either directly or by getting client to the best representative to help them

Selling Insurance by quoting and completing applications both in paper and on computer

Taking changes from customers and uploading on computer

Taking Payments, writing receipts and making change

Answering phone, filing, cleaning and other office duties

Responsible for creating and maintaining seventy million dollar fiber optic cable supply

Excel spreadsheet

Responsible for creating monthly PowerPoint presentation Fiber Optic Director gave

to President and Board of Directors

Involved with the creation of the fiber optic price list as needed

Responsible for adding data and using data from JD Edwards Software system

Responsible for travel arrangements for Fiber Optic Director and others on Fiber Optic team.

Experienced in the following computer software: Word, Excel, PowerPoint, Access,

AS-400, and JD Edwards

Fiserv, Hickory, (November 2010 –March 2014)

Customer Service Representative for inbound calls for Bank of America’s online banking

Mace Insurance, Hickory, NC (June 2002- June 2007)

Licensed in Property and Casualty Insurance

Licensed in Life and Health Insurance

Insurance Agent/Customer Service Representative

CommScope, Claremont, NC (June 1999- September 2000)

Assistant to Director of Fiber Optic Network

Management and Food Service

Responsible for food quality and quantity

Responsible for Crew behavior and training

Responsible for Crew Work Schedule

Responsible for end of day paper work and making daily deposits to bank

Responsible of taking food orders from customers and delivering order and taking care

of their needs while they are in the Restaurant

Slicing meat and cheese, Making Sub, Salads, Wraps and Pinwheels for sale

Cooking meats and ensuring food safety standards are met.

Walmart, Hickory, NC (Sept 2015-Present)

Deli Associate

Taco Bell, Hickory, NC (June 2007-December December 2010)

Shift Leader

Wendy’s Restaurant, Hickory, NC (September 2000- June 2001)

Assistant Manager

Bojangles Restaurant, Hickory, NC (June 1997- February 1999)

Assistant Manager

Education:

Appalachian State University, Boone, NC

Bachelor of Science, Family and Consumer Science Education

Graduation December 15, 1996

GPA 3.42, Deans List Three Semesters

Kappa Omicron Nu Honors Society

Kappa Delta Pi Education Honors Society

Secretary and Treasurer of Students Association of Family and Consumer Science

Wilkes Community College, Wilkesboro, NC

College Transfer

GPA 3.11, Deans List Five Quarters

Treasurer of Students Government Association

Circle K Community Service Club

Other College Credits

Business Law I and II, Catawba Valley Community College, 1999

Spanish I Catawba Valley Community College 1999

Contact this candidate