CPhT, Customer Service retail and pharmacy - remote only
Resume:
Michele L. Parrish
Resume
Michele L. Parrish
Wilson, North Carolina 27893
205-***-**** admts0@r.postjobfree.com
OBJECTIVE: To acquire a position of customer service in remote employment.
EDUCATION:
Cape Coral High School, FL Graduated June 1987
CERTIFICATION:
Certified Pharmacy Technician Active - NC 5 years
Certified Covid-19 Immunizer Active - NC 1 year
Certified in CPR Active - NC 2 years
WORK EXPERIENCE:
Senior Certified Pharmacy Technician Walgreens - Wilson, NC May 2015 - Present
Perform daily opening or closing pharmacy tasks, complete selected medicine inventory counts, transcribe all incoming prescriptions from voicemail, type all prescriptions from previous night and keep up with incoming ones, answer phones and solve before ending call, assist customers at POS including drive-thru, make daily reminder calls to patients, complete delete list by end of shift, call insurances to solve patient concerns and/or problems, sign/file all paperwork by end of shift, count/fill prescriptions, order and put away medicines received, perform daily cleaning chores.
Customer Service/Photo Specialists Walgreens - Port Orange, FL September 2012 - April 2015
Primary duties included EEC (Extra Customer Care) Standards, proper cash/coupon handling, assists customers in finding/ordering merchandise, answering and transferring all calls to their proper department, alerted management to any issues that may need their attention, in charge of front end operations, adhering to state and federal laws pertaining to tobacco/alcohol and gift card sales, assisting customers with Western Union. Personally responsible for the daily ins and outs of the photo department, in charge of 5 associates, ordering supplies and maintenance of equipment, and daily closing duties.
FES/RDQ/Replenishment Mgr. Michaels Arts & Crafts - Hoover, AL September 2008 – August 2012
Assist cashiers when needed at POS, in charge of all front end operations, key holder, balancing cash drawers, witness/perform void transactions, set plan-o-grams, zone departments, answer calls and transfer to correct department, assign nightly cleaning tasks. Personally in charge of inventory counts, create weekly tasks sheets in specific departments as set by corporate, keep management informed of departments to be worked on and any problematic areas or discrepancies receive truck, replenish merchandise. Manage a team of 12 associates to whom I provided training and coaching in the receiving truck process, setting planograms, price changes, RTVs, complete RDQ process, acted as MOD during pre-opening hours and as needed during store operating hours.
Jewelry Assoc./Ad Set Supervisor Kohls - Inverness, AL October 2005 – August 2008
Handled POS, stocked jewelry merchandise, opening/closing fine jewelry case displays, set new planograms, assist customers with fine jewelry purchases and sales, perform daily audit counts of fine jewelry, and daily cleaning of department. Personally responsible for assigning my team of 10-12 associates to a department for ad set, ensure of a timely manner of completion, problem solve, reprint signs, handle any issues that may have arrived, disarm/reset security alarm of store, and communicate on a daily basis with store management.
Cashier/Assistant Manager Dollar Tree – Cape Coral, FL September 2001 – July 2005
Worked POS, completed assigned planograms, straightened store, performed closing duties. Personally responsible for a team of 6 associates making sure that tasks given were completed, trained new associates, completed balancing of money tills and counting safe at night and reporting to the store manager of any issues that arose on shift, communicated with corporate through emails.
SKILLS:
●Detailed oriented – Pays attention to all aspects of an assignment
●Organized – Effective and efficient in organization
●Goal oriented – Consistently working towards daily goals and setting future ones
●Problem solver – Able to come up with alternative options to ensure task completion
●Able to multitask – Can smoothly handle several tasks
●Self-motivated – Understands a task has to get done and works on it
●Good communicator – Able to clearly state ideas and plans for task at hand
●People person – Enjoys working with the public and fellow associates
●Creative – Likes thinking up new ways to accomplish goals
●Ethical – Understands and tries to protect company assets
Michele L. Parrish
1203 Anderson St..
Wilson, North Carolina 27893
205-***-**** admts0@r.postjobfree.com
REFERENCES
Valarie Gattula
Senior Certified Pharmacy Technician
Walgreens #06927
Wilson, North Carolina 27893
Lori Medline
Pharmacist / Pharmacy Manager
Walgreens #06927
Wilson, North Carolina 27893
Mindy Greaves
Friend
Daytona Beach, Florida
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