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Ayoola Aina Hassan Idowu Street, Surulere, Lagos

IT Support Specialist admtqe@r.postjobfree.com

+234-805-***-****

SKILLS

• Information Technology

• System/Server Administration

• Report writing and communication

• Office 365/Azure Administration

• SQL Server Management/Administration

• Project Management

• Process Review

• Hardware & Software Troubleshooting

• Presentation Skills

• Windows 7,8,10 & windows server.

• Windows Active Directory Administration

• Technical Documentation

EDUCATION

OND Computer Hardware Engineering

Second Class Upper Division

Dalewares Institute of Technology, Lagos.

2014 – 2016

PROFESSIONAL QUALIFICATION

Ø ITIL V4

ITIL Foundation Certificate in IT Service Management (April 2021)

INTEREST

Music Travelling Documentary.

REFERENCE

To be provided on request

IT Support Engineer - Abbey Mortgage Bank Plc.

June 2017 – Till present

Effective Implementation of IT Service Management

o Ensuring effective implementation of all ITIL V4 recommendations to achieve full compliance with the standards and control objectives.

Incident Log Management

o Ensure all IT incidents are properly logged and resolution steps are properly documented.

Effective Implementation of ISO 27001 Recommendations

o Ensuring effective implementation and adaptation of ISO 27001 Recommendations to achieve full compliance with the standards and control objectives.

Technical Support

o provide support to all users in various locations both remote and physical. Follow through issues to ensure they are properly resolved and mitigated a reoccurrence where possible. Also perform upgrades and repairs when necessary.

External Auditors requests/correspondences

o Responding to external auditors’ requests and ensure recommendations are implemented.

Hardware Infrastructure Procurement and maintenance

o Responsible for the recommendation & Procurement of computer hardware including Laptops, Desktops, Servers, Printers & Scanners.

Network Monitoring & Server Resource Monitoring

o Monitor and configure the network & Network devices in the organization. Apply user/network policies on the SOPHOS Firewall, and monitor the server resource & Health with the use of SOLARWINDS while identifying where performance can be improved.

End of Day Processing

o Initiate the EOD(End of Day) operation on the SQL server after all transactions for the day have been posted, also initiate SOD(start of day) & EOM (End of Month).

E-Channels Support

o Monitor the E-channels system to ensure the service is up & running. Also work with the E-Business unit in the debit card creation process.

ACHIEVEMENTS

• Implementor in the first implementation process of ISO 27001 in Abbey Mortgage Bank Plc. – October 2020.

• Member of Abbey Special Project Development Pioneer Team. Got a Letter of commendation from the MD for developing a new product.

• Deployment of Sophos Central & Sophos Server endpoint to secure all servers in the organization, & the integration of new ISP’s which led to the reduction of ISP cost by 20% in Abbey Mortgage Bank PLC

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