ROBERT T. WOLFE

Los Altos, CA ***** • 650-***-**** • admtq3@r.postjobfree.com • www.linkedin.com/in/timwolfe SENIOR TECHNOLOGY EXECUTIVE

Market-Savvy Executive Bridging Business and Technology to Propel Dramatic Growth and Profitability for Global Leaders InCountry • Axway • IHeartMedia • Salesforce • EMC • Kabam • IBM • Oracle • Quinstreet Visionary leader with a record of excellence building and leading high performance, geo- distributed global technology teams, delivering multimillion-dollar profitability, cutting costs, and building thriving enterprises from the ground up. Earned fast-track promotion through increasingly responsible positions. Track record leading complex design, development, delivery and management of large SaaS-based data centers. Innovative and resourceful; critical thinker who identifies and designs solutions and adapts to and applies new technologies effortlessly. Equally adept at communicating with technical and non-technical audiences. Expert in cross- cultural communications and multicultural literacy. Ø Possess strong emotional intelligence to train, coach and mentor employees to peak performance. Ø Hold US National Security Agency (NSA) under the Committee on National Security Systems

(CNSS) 4011 and 4013 professional recognition.

Ø Awarded and recognized for consistent on-time, under-budget project delivery. Ø Manage global data center and business operations in foreign and domestic settings. Executive Leadership Highlights

Ø Saved the company $1.2M in yearly OPEX through strategic hiring practices. Ø Played central role in the attainment of SOC 2 Type II, HIPAA and PCI-DSS certifications on AWS, Google Cloud, Azure, Alibaba and Yandex in a 6-month timeframe. Ø Played vital role in complex USPS Fedramp certification and AWS GovCloud migration; created efficient offshore staffing solutions.

Ø Architected, designed and led highly scalable data center Cloud buildouts, network operations center integrations, complex migrations, and other operations that achieved dramatic growth and led to company acquisition by iHeartMedia in 2018. Ø Architected and delivered fully redundant data center in 4.5 months’ time, supporting complete migration of 3000+ virtual servers from Cloud to Bare Metal saving company

$9M over 2 years – monthly MRC savings of $600K.

Ø Managed double-digit growth for Google Ventures-backed startup valued at $1B+ that was acquired in 2017 for $800M.

Ø Produced $1.6M savings and improved disaster recovery through efficient systems design. Ø Played key role building private company from $529M to successful 2011 IPO, later sold to Oracle for $1.5B. Paved way for dramatic growth: led complex migrations; quadrupled email capacity. Ø Joined as an early team member – #14. Played pivotal role in building company from

$150M to successful IPO, and from startup to worldwide data center deployments. Professional Experience & Recognition

INCOUNTRY • San Francisco, CA • 2019-2020

Data residency-as-a-service company operating in 90+ countries worldwide Senior Vice President of Worldwide Operations

In charge of global Data Center Operations (architects, DBAs / DBEs, DevOps, OpSec, AppSec, NOC / SOC,CI/CD, storage and project management teams) across EMEA, APAC, LATAM and the U.S. Directed 24x7 high availability operations; developed infrastructure strategies along with strategic operating and contingency plans for global production environments in 193 countries. Set strategic direction for compliance, using best-in-breed hardware, service providers and cloud systems. Directed global technical staffing and geodistributed teams. Ø Played key role in successful design, buildout and certification of a 65-country production environment. Ø Saved the company $1.2M in yearly OPEX by hiring 45 cross-functional team members in 60 days’ time. CORE COMPETENCIES

Technology Leadership

24x7 High Availability Operations

Data Center Design & Operations

Business Continuity Planning

Onshore & Offshore Teams

Cost Reduction & Avoidance

Startups & Turnarounds

Cross-Functional Leadership

Complex Cloud Migration

Process Optimization

Market Insights & Analysis

Competitive Intelligence

INCOUNTRY:

AXWAY:

IHeartMedia(JELLI):

KABAM:

IBM (DEMANDTEC):

ORACLE (RESPONSYS):

QUINSTREET:

ROBERT T. WOLFE PAGE 2

Ø Played central role in the attainment of SOC 2 Type II, HIPAA and PCI-DSS certifications on AWS, Google Cloud, Azure, Alibaba and Yandex in a 6-month timeframe.

AXWAY • Santa Clara, CA • 2017-2019

Leading provider of software tools for Enterprise software, EAI, business analytics, mobile application development and web API management Manager Global SaaS Operations

Directed global SaaS operations (Data Center Operations, SME Solutions and Cloud Architects, Operational Intelligence, Infrastructure Core Quality, Release Management, SREs Infrastructure

& Applications, Operational Security, Project Management, L0 / L1 / L1 NOC, IBM Cloud® Bare Metal, AWS gov-cloud-hybrid environments). Managed offshore teams. Directed all global, 24x7 high availability operations; developed strategic business and operating plans, infrastructure strategies, and contingency planning. Provided oversight of 5 product groups. Ø Played vital role in the successful design, buildout and complex migration of USPS into the AWS Gov-Cloud.

Ø Designed the “blue team” technical strategy to stretch offshore staffing over multiple product lines.

Ø Reputed as a leader who builds top-notch global technology teams while focusing on the

“big picture” market dynamics to drive company profitability. Ø Certified United States Postal Service(USPS)-Fedramp Medium. IHEARTMEDIA(JELLI, INC) • San Mateo, CA • 2015-2017 Global leader combining audio and digital to create the industry’s first cloud-based advertising platform for the $45 billion global audio market. Vice President of Technical Operations and Security Directed 3 critical departments (Data Center SaaS Operations, Technical Services and Security) and led daily operations for a high-volume, 24x7 programmatic radiospot ™ad-serving environment. Devised strategic business and operating plans, technology strategy and contingency planning. Managed and ensured optimal operational reliability, availability and productivity through advanced cross-functional collaboration. Ø Spearheaded design and development of highly scalable AWS VPC Data Center Cloud buildout involving strategic cross-functional technology team leadership.

Ø Played key role in successful complex migration of a legacy platform to a highly redundant and scalable multizoned AWS VPC architecture. Ø Designed, built and deployed an offsite, 24x7 NOC call center with company-wide integrated workflow, communication, and advanced capabilities; individually architected 4 contact portals for corporate-wide escalation and key stakeholder collaboration. Ø Designed and developed SLA management workflow; coordinated SLA committee members, incident managers, review, delivery, support process and incident resolution units.

Ø Innovated signature RadioSpot™ appliance with automated ITSM integration for worldwide deployments in compliance with foreign and domestic regulatory standards.

SALESFORCE • San Francisco, CA • 2014-2015

American cloud-based software company that provides a CRM service and also sells a complementary suite of enterprise applications Senior Director of Infrastructure Core (Enterprise SaaS) Held responsibility for managing Infrastructure Core and associated Cloud groups: Capacity Cloud (data center engineering, data center expansion, POD builds, capacity planning / adds / tools, splits automation, splits & migrations), Security Cloud (technical operations, authentication and authorization, operations engineering and transaction security) and Network & Systems Cloud (systems & networking) while overseeing the buildout, management and execution of the QR data center test lab for nexgen super-pods, failover testing and development initiatives. Drove production operations, security, networking, operating system development and technology deployments. Ø Led Data Center test laboratory build for nex-gen PODs - failover testing, design initiatives and destructive testing for automated rack deployments. Directed POD infrastructure test tooling design and implementation, and advanced media and reachability testing. EMC (SYNCPLICITY) • Santa Clara, CA • 2013-2014

Syncplicity is a file share and synchronization service founded by 3 former Microsoft employees and sold to EMC in 2012 Senior Manager of Data Center Operations

Performed managerial and hands-on role in 24x7 complex SaaS hybrid cloud operations incorporating AWS / S3 secure VPCs,

“Tim has a natural strength of

discernment, accurately reading

the energy and nuances behind

interpersonal and organizational

dynamics. As someone who has

spent a meaningful amount of time

developing his own Emotional

Intelligence, he is adept at helping

his staff recognize and develop

these qualities in themselves. Tim

has a knack for spotting and

making sense of complex ideas and

putting them in a framework that

others can easily understand,

relate to, and implement.” ~Rahul

Dubey., Fedramp Axway

KABAM • San Francisco, CA • 2011-2012

Interactive entertainment company that creates, publishes and develops massively multiplayer social games (MMSGs) for mobile devices ORACLE (RESPONSYS) • San Bruno, CA • 2005-2008

Responsys, sold to Oracle in 2013, is a leading provider of enterprise-scale cloud-based B2C marketing software ROBERT T. WOLFE PAGE 3

Government Cloud and IBM Bare Metal® hosted deployments. Assumed ownership of production operations, security, safe harbor network, OS builds and deployments. Provided engineering and project support to 60-member DevOps engineering team. Ensured reliable operations by collaborating on strategic planning and developing contingency plans. Managed SOC1, SOC2, Safe Harbor

(audits and execution), pen testing and system hardening. Ø Achieved 99.99% uptime despite working within a production environment with severely limited financial resources and staff.

– Delivered SOC1/SOC2 and completed SafeHarbor Certifications in a 10-month timeframe.

– Honored as a Sync and Share Enterprise Leader in Garnter’s Magic Quadrant industry publication. Director of Data Center, Network Engineering and Facilities Operations Led 3 critical departments with just 7 team members. Managed data center and corporate network operations across Germany, China and the U.S. Directed daily operations for a 24x7 high availability gaming environment; developed strategic, operating, infrastructure and contingency plans and strategies for business, production and other environments. Facilitated cross-functional collaboration to optimize productivity. Ø Set strategic direction for company’s high-traffic online gaming data center in Las Vegas, leveraging best-in-breed hardware. Ø Achitected and delivered a fully redundant data center in 4.5 months’ time, supporting migration of 3000 VM servers from the Cloud and saving company $9M over 2 years; monthly savings of $600K. Ø Managed $3M full-cycle project to install new technologies in company’s new corporate 75,000 square foot headquarters, including MDFs, IDFs, server rooms, HVAC redundancy, security, telephony, electrical, transit, DIA, Wifi, plus space restoration, electrical, and contract/contractor management.

Datacenter and Network Architect

Architected, designed, built, deployed, consolidated and migrated networks, data centers, disaster recovery processes, server virtualization, storage optimization, security systems, and WAN vaulting for Enterprise clients, e.g. Walmart, Target, Safeway and BestBuy. Ensured business continuity by collaborating on strategic planning and developing contingency plans for production and other environments. Managed SAS 700 Type II certification (audits and execution). Ø Achieved $1.6m CAPEX savings from design-build of Safeway’s nex-gen SaaS data center. Ø Awarded Optimal Employee of the Quarter Q3, 2010 for completion of data center design, buildout and deployment on-time and under budget.

Ø Increased efficiency for hosted SaaS environment by designing and deploying a cutting- edge, HA data center for AT&T.

Ø Designed and delivered HA redundant data center for key product offering in under 30 days. Senior Director of Operations / Chief Security Officer (CSO) Led global Data Center Operations, security, network and corporate infrastructure teams. Developed strategic business, operating, infrastructure and contingency plans and strategies. Led 24x7 high availability operations; managed production of DevOps, NetOps and SecOps team members. Supported global network data center operations, WAN infrastructure and network hardware in the U.S Prior role as Vice President of Information Technology and Operations for Quinstreet of Foster City, CA. TECHNICAL TRAINING COACHING CLOUD & DATA CENTER SNAPSHOT Training &

Certifications:

Cisco Security Specialist (CSS1); Cisco Certified Network Professional (CCNP); Cisco Certified Network Associate (CCNA); Redhat Certified Technican (RHCT); VMware Certified Professional Program; OpenStack; A10Networks; AWS Solutions Architect Associate Bootcamp Coaching:

Cloud Computing:

Data Centers:

Daniel Goleman’s Emotional Intelligence (EI) Meta Coach Certification Program Amazon AWS; GoogleCloud;Joyent;Azure; Yandex;Alibaba;IBM;Oracle;Rackspace AT&T;Equinix;Evoque;DigitalReality;NTT;SwitchNap;Level3;Savvis;RedBus;IBMSoftlayer

“As a leader, Tim is inspiring,

strategic, and collaborative …highly

skilled at attracting and developing

top talent – people love working with

and for him… he gets things done…a

great addition to any executive team

who cares about people, quality, and

results Sumit G.,

Sr. VP Engineering, Capsilon, Formerly

VP Engineering, DemandTec

IBM (DEMANDTEC) • San Mateo, CA • 2009-2011

DemandTec is a division of IBM with scientific solutions to help retailers plan marketing and merchandising activities based on consumer demand

Contact this candidate