Manuel Gomez Jr

Raleigh, NC • 919-***-****

admtod@r.postjobfree.com • linkedin.com/in/manuel-gomez-2988965b

Executive Summary

Creative trainer and operations expert with 12 years in learning, development, and operations support in the Hospitality Industry. A results-oriented professional with a strong background in learning solutions, continuous improvement, project management, and systems development. A bilingual (English and Spanish) training and development leader with a proven record of turning business goals into reality.

Highlights

Collaborated with shareholders to create structured blended training programs from hourly employees through multi-unit management.

Led all New Restaurant Openings in a 12 state region

Wrote, narrated, and created in-house training to exclude 3rd party vendors for significant cost savings.

Over a decade of facilitation learning events in front of large crowds.

Oversaw all training initiatives for franchise operations in a 14 state region.

27-year career with Golden Corral with a record of constant growth.

Professional Experience

Chubby’s Tacos

Director of Operations 01/2021-Present

Oversee all aspects of operations for a 4-restaurant company

Implemented food cost control systems that dropped company food cost from a 26.8% in period 1 to a 24% in period 4

Created labor forecasting and scheduling program that resulted in a total company labor cost in period 1 from 38% to a 30.9% in period 4

Implemented the following systems:

oTemperature logs 3 times daily

oSanitation Walk 3 times daily

oNightly reporting of labor dollars

oWeekly Manager Zoom Calls

oSecurity Audit

oBack Door Security Policy

oUniform Policy

Ability to recruit and retain top talent in a time when most restaurants are understaffed

Able to turn a loss of $13,500 in period 1 to a profit of $33,400.00 in period 4

Created Steps of Service for all Cashiers

Independent Contractor

Training Consultant 09/2020-01/2021

Onsite training consulting of restaurant management and ownership in all areas of operations including:

Provided best in class training for management, ownership and employees

Created menu to lower food cost by 1%

Implemented labor control system to impact labor cost dramatically by teaching accurate forecasting and scheduling. Resulted in initial savings of $12,000.00 a week

Implemented food cost control practices to lower waste and control production

Implemented human resources practices to improve employee morale, lower turnover and reduce employee call outs

Implemented P&L control that impacted all areas of P&L

Created inventory control best practices

Assisted in New Restaurant Opening planning and execution

Created Food Safety Systems

Golden Corral Corporation

Field Training Manager 01/2017 – 03/2020

Led and managed Manager in Training program execution

Led New Restaurant Opening Teams

Monitored and followed up on the progress of all management candidates in assigned territory

Facilitated onsite workshops that included:

New Product Rollouts New Unit Openings

Soft Skills Training Software Training

Operations Training Train the Trainer Workshops

Work with Training Department to develop and update operations support materials

Conducted and developed all Train the Trainer Courses at Training Center

Assisted in creating training materials for synchronous and asynchronous learning.

Senior Operational Trainer 05/2008 – 01/2017

Conducted monthly 2 week courses at Training Center

Collaborated with operations to create micro-learning online program for hourly training that included an industry leading tracking system, positively affecting hourly employee engagement and retention.

Development of classroom training and field workshop materials and instruction

Lead trainer and administrator for Food Management Production software

Performed needs assessments and program evaluations

Collaborated with multiple departments to update all training materials and job aids.

Scripting, shooting and editing of all training videos

Coordinating and delivering new product rollouts

Created screencasts with voice-over and written lessons for adult learners

Education & Professional Affiliations

AA in Business from University of Phoenix

Council of Hotel & Restaurant Trainers (CHART) member since 2013.

Software Skills

Adobe Connect AVS Audio

Adobe Photoshop Techsmith Camtasia

MS Excel MS Word

MS PowerPoint

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