Collector
Resume:
Lea S. Valenzuela
Blk *A lot ** Cristina Homes Camarin Caloocan City
Mobile no.: +63-963-***-****
Email Add: ***********@*****.***
CAREER OBJECTIVE
To establish personal growth through efficient and competent service to the institution that I will serve.
To sustain a position that will develop and utilize my skills and foster personal and professional growth.
PROFESSIONAL SUMMARY
Self-motivated offering a strong ethic and determination to complete tasks in a timely manner.
SKILLS
Fast-learner
Willing to learn
Attention to detail
Customer service oriented
Can work with less supervision
Can work under pressure and do multitasking
Good command of English in both verbal and written communication.
Good Microsoft Office/Excel/Powerpoint literacy
WORK HISTORY
SPI Global-Formerly ePLDTVentus(SMART)
CSR – Smart Money
February 2009 – November 2010
Responsible for handling customer inquiries / request.
Answering incoming calls from customer
Developing and maintaining accurate files
Ensuring customer requests are handled in an appropriate manner
Providing cutiing-edge service in a friendly, confident and knowledgeable manner.
Genpact (Standard Chartered Bank)
Process Developer - January 24,2012 – May 16, 2012
Process Associate - November 15, 2010 – January 23,2012
Perform collection call outs for flowing accounts on the designated bucket
Locate and contact debtors to inquire of their payment status
Investigate and resolve account discrepancies
Request reversals and billing statement if necessary
Interacting with customers for understanding reasons for late payment and resolving customer billing dispute
Advise customers on alternative payment plans
Maintain and update record of customers
Eastwest Banking Corporation
Senior Collections Specialist
August 2012– Present
Perform collection efforts through call outs.
Reconcile the accounts, as necessary.
Initiate account maintenance by preparing and recording requests for reversal updating client information.
Process client requests within agreed turnaround time.
Prepare account endorsement for skip tracing and collection follow up.
Achieve collection effectiveness and efficiency by meeting productivity benchmarks.
Provide feedback to team leader/collection supervisor on reasons for delinquency.
Monitor and track the curing/flow rates of past due bucket assigned.
Focus collection efforts on assigned accounts by team leader.
Recommend and evaluate action for high accounts.
Implement audit and quality control measures.
ACHIEVEMENTS
Awarded Training Superstar ( Genpact )
Top Performer Award ( Genpact )
December 2011- Top Performer ( Genpact )
January 2012 - Top Performer ( Genpact )
Star Awardee 2013 - Rank #3 ( Eastwest Bank )
February 2013 Top Collector – 3rd Place ( Eastwest Bank )
June 2013 Top Collector – 1st Place ( Eastwest Bank )
Star Awardee 2014 ( Eastwest Bank )
January – May 2014 - Awarded for Achieving Effectiveness ( Eastwest Bank)
January, April and May 2014- Top Collector ( Eastwest Bank)
CHARACTER REFERENCES
Mr. Alberto E. Siochi Mary Joy B. Abaridz
OIC Department Head Team Leader
Eastwest Banking Corporation. Standard Chartered Bank,Genpact.
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Lea S.Valenzuela
PROFILE
I am a highly motivated and hardworking individual, a fast learner with passion to succeed in my career. I have a positive outlook in life and have the ability to communicate in a highly professional and diplomatic manner at all times.
PERSONAL INFORMATION
Age: 33 years old
Birth date: May 10, 1987
Citizenship: Filipino
Civil Status: Single
Religion: Roman Catholic
Language spoken: English & Filipino
EDUCATIONAL BACKGROUND
TERTIARY:
Bachelor of Science in Business Administration (Major in Management)
STI COLLEGE Fairview
Quezon City
2005 – 2008
SECONDARY:
Cielito Zamora Annex-2 Highschool
Caloocan City
2001 – 2004
PRIMARY:
Blessed Angels L.A School
Caloocan City
1994 – 2000
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