Customer support executive 2

KARTHIKA ARIVAZHAGAN

No, ** Ranganathan Nagar, Venkatapuram,

Kundrathur, Chennai - 69.

Mobile No: 637-***-****

Email : *********************@*****.***

To work on challenging job profile which provides an opportunity to enhance my skills and knowledge this could provide me an insight new aspect so that it would be helpful for my career.

Completed Bachelor of Science in Mathematics from S D N B Vaishnav college for women,Chennai,2014-2017.(PERCENTAGE- 76)

Completed HSC in Government Girls.Hr.Sec School Kundrathur, 2013-2014.(PERCENTAGE-75.5)

Completed SSLC in Government Girls.Hr.Sec School Kundrathur 2011-2012.(PERCENTAGE-88)

Operating System : Windows 10, Windows 7, Windows 8, Windows XP

Application package : PGDCA (MS Office, Html, C, Photoshop, visual basic,

Fundamentals)

Worked as a Process Advisor in Barclays Shared Services from JULY 2017 to March 2020.

Good Organizational And Interpersonal Skills

Willingness To Learn.

Good Judgment And Problem Solving Skills

Careful And Active Listener

Customer Needs Assessment

Time Management.

Professional And Friendly

I’m a part of complaint handling team.

Handle customer requests with the support of clearly defined scripts and processes.

We will receive complaint in emails, online form, paper form.

Acknowledging and resolving the customer email requests.

Forwarded requests as per escalation policy to higher level of support.

Ensuring that all the complaints are verifying the KYC details and analysing with our internal records.

Responsible for analysing client feedbacks and perform root cause analysis.

Always been cautious to ensure no detriment is caused either to the bank or to the customer based on my decision

Ensured all customer communications are professional, accurate, and timely.

Doing floor support, query solving for the new batches in the absence of SME’s and managers.

Conducted daily team huddles to provide process updates and shared quality scores for the teams on daily basis.

Extended my support during additional hours of works in weekdays or weekends.

PERSONAL DETAILS

Father’s Name : Arivazhagan B

Date of Birth : 15-10-1996

Gender : Female

Marital Status : Single

Nationality : Indian

Languages Known : English, Tamil

Permanent Address : No.13 Ranganathan Nagar, Venkatapuram, Kundrathur, Chennai-69.

I Hereby declare that the above finished details are correct to the best of my knowledge.

Date: Yours Truly,

Place: Chennai

(KARTHIKA A)

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