Management Analyst Service Specialist

DINA HANDILEH

**** ****** ***** **, *******, FL *2818 (407) 913–9018 *********@*****.***

PROFESSIONAL SUMMARY

Dedicated and customer-focused Customer Service Specialist with 6 years of experience in maximizing customer satisfaction by analyzing complaints and performing a variety of tasks such as resolving client’s complaints, providing instructions, answering or referring inquiries and implementing procedures. Seeking a position with your company, to utilize my excellent communication and interpersonal skills to collaborate with the management and customer care team in providing excellent customer experience and improving overall business performance.

PROFESSIONAL SKILLS

●Good verbal/written communication skills, to comprehend and communicate complex ideas in their simplest form

●Ability to make the right decision under pressure, handle adverse situations and effectively manage and resolve conflicts

●Superior interpersonal and presentation skills to interact with colleagues and present ideas in clear and simple ways

●Ability to work independently as well as part of a team

●Good motivator with excellent customer service skills

●Ability to resolve customer queries as well as set goals and meet objectives efficiently

●Possess exceptional administrative and organizational skills, as well as effective multitasking skills to handle multiple tasks simultaneously

●IT savvy with working knowledge of MS Word, Excel, PowerPoint & Publisher, Excel and Customer Relationship Management tools

PROFESSIONAL EXPERIENCE

Health Information Management Analyst

Orlando Health, Orlando, FL May 2017-April 2020

●Produce data and analysis for multiple departments to assist in decision making

●Provide analytic support to patient quality improvement teams working in different clinical departments

●Compile, analyze and ensure all medical data are well updated

●Establish and maintain good rapport and value-based relationships with medical staff, clinicians, co-workers, and supervisors

Customer Service Specialist

Metro PCS, Orlando, FL April 2011 – April 2017

●Delivered exceptional, quality customer service to clients and assisted them with all technical difficulties or issues with the merchandise

●Met and exceeded client’s expectations and ensured that they were all satisfied

●Maintained over 95% customer satisfaction score by responding to customer’s enquiries and complaints in a professional and timely manner

EDUCATIONAL BACKGROUND

Bachelor Degree in Business Administration

University of Central Florida, Orlando, FL August 2016

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