Board Member Center Manager

DARIN LUTWIN

947-***-**** linkedin.com/in/darin-lutwin-538773192 ***********@*****.***

SUMMARY OF QUALIFICATIONS

Bank Leadership Professional with over 20 years of coaching, inspiring, developing, and leading teams to achieve results. Excellent verbal, written, and interpersonal communication skills. Strong knowledge and understanding of retail and business products and strategies. Collaborative professional skills that advance a collegial and partnered approach to meeting objectives. Ability to effectively lead groups of managers. Excellent organizer with solid planning and handle multiple priorities and deadlines.

• Promoted 20 team members in my career to other areas within the banking industry

• Launched an employee business resource group to help support diversity

• Chaired bank initiatives through volunteerism

• Facilitated financial literacy workshops

• Headed the local chamber of commerce as President PROFESSIONAL EXPERIENCE

Branch and Business Center Manager

PNC Bank, South Lyon, MI, 2010-2018

• Implemented Internal ECO Group to collaborate on meeting business and consumer objectives

• Empowered leadership amongst team to ensure a seamless customer service environment

• Reduced opening non-quality accounts by coaching Bankers on having quality conversations

• Reduced risk exposure by team adherence to bank policies and procedures

• Increased Appointment to Banker ratio by Implementing designated call/appointment hours

• Launched employee business resource group and served as a Board Member, increased employee volunteerism and diversity throughout the bank

• Awarded 5 Star P & L

• Awarded Human Sigma VI in Customer Satisfaction

Banking Center Manager

Comerica Bank, Los Angeles, CA, 2008-2010

• Maintained a stronghold on $300M in Deposits and $110M in Loans

• Coached, mentored, developed a new to banking team of 5 to achieve bank objectives

• Co-Chaired Comerica Cares L.A.Aids Walk 2008, increased LGBT diversity

• Served as Ambassador for local chamber by branding Comerica in a highly competitive space, increased awareness, and hosted an in-branch event with all chamber businesses in attendance. Branch Manager III

National City Bank (PNC Bank), Keego Harbor, MI, 2004-2008

• Resolved customer service issues, increased customer satisfaction by 100%

• Cross-Trained Bankers to fulfill all roles within the branch, resulting in high productivity

• Educated team and customers on the products and services we have to offer resulting in an increase in fee retention across all account types, service charges collected, and fee revenues retained unless bank error

• Built local C.O.I.s’; i.e. Accountants, Lawyers, Doctors for referral business

• Awarded Non-Profit grant through the National City Bank Charitable Fund for a local non-profit that provides furniture to those less fortunate

• Awarded Regional President’s Award

• Awarded 5 Star P & L

• Awarded Human Sigma VI in Customer Satisfaction

EDUCATION

Master of Science in Project Management, Colorado Technical University (ONLINE), Colorado Springs, CO Bachelor of Business Administration in Finance, Eastern Michigan University, Ypsilanti, MI

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