Support Manager Memorial Hospital
Resume:
Macedon, NY *****
**********@*****.***
Debra Knapp
Outpatient Access Specialist UR Medicine Vascular Surgery Canal View
• Check patients in and out. Register Patients using eRecords, update registrations including insurances and demographics.
• Coordinate ultrasound tests and schedule follow-up appointments. Set up reminders for future appointments.
• Accurately collect co-payments and show balance at the end of the shift.
• Answer phones and help patients with their needs.
• Maintain providers schedules and preferences.
• Organize and distribute faxes.
• Maintain HIPAA guidelines and patient privacy (as typical at all former positions).
• I have received 7 strong stars for outstanding customer service. Outpatient Access Specialist UR Medicine Otolaryngology (ENT) Clinton Woods
2015 -2018
• Register Patients using Flowcast and eRecords, maintain registrations including insurances.
• Check patients in and out.
• Coordinate tests and schedule follow-up appointments.
• Set up reminders for future appointments.
• Accurately collect co-payments and show balance at the end of the shift.
• Responsible for opening the office daily.
• Maintain providers schedules and preferences.
• Organize and distribute faxes.
• Maintain HIPAA guidelines and patient privacy (as typical at all former positions).
• I have received 5 strong stars for outstanding customer service while at this office. Receptionist Clerk III Strong Memorial Hospital, Rochester NY The Strong Surgical Center
2012 - 2015
Working at the Second floor Surgical Center
• Primary liaison between arriving patients and nurses.
• Register all patients into Flowcast software and bring their charts to the Technician.
• Access patient eRecord information to created and maintain charts.
• Call to notify patients with arrival times, giving them correct instructions to prepare for their surgery the following day.
• Help make family members comfortable while waiting for their loved ones to have surgery and guide them to the location of loved ones after surgery. Working at the PACU (Post Anesthesia Care Unit / adult and pediatric)
• Primary liaison between operating rooms and all levels of staff of the PACU.
• Greet all visitors and escort them to their family members.
• Place patients in the correct bed in OR Manager software.
• Discharge patients to next care unit.
• Administrative tasks to support Manager and Nurses. Working at the Control Desk of the Operating Rooms
• Primary liaison between all levels of staff both in and out of the OR.
• Manage daily schedule with input from administrative staff and physicians as needed.
• Coordinating and communicating the flow of all operating room activity.
• Work closely with the Anesthesia Clinical Coordinator, Charge Nurse, Surgeons, other staff. Education Bryant & Stratton, Henrietta NY 2000 - 2001
• AOS Degree as a Medical Assistant.
• AOS Degree as an Administrative Assistant with Medical Option.
• Maintained an overall GPA of 3.83 while completing double major.
• Achieved Dean’s List and Perfect Attendance, Awarded Scholarship. Debra Knapp resume May 2021
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