Contact

admsj6@r.postjobfree.com

www.linkedin.com/in/eyad-

hourieh-0574081a (LinkedIn)

Top Skills

Medical Devices

Biomedical Engineering

Field Service

Languages

Arabic (Native or Bilingual)

English (Professional Working)

Eyad Hourieh

Technical Services Specialist

Dubai

Summary

Expanding my technical support role to include regional support on our products mainly Hematology and Flowcytometry, also to conduct technical training and dealers' support.

Mentoring and field support wherever and whenever required. Visited: Morocco, Tunisia, Egypt, Lebanon, Jordan, Saudi, Qatar, Oman, Bahrain, Yemen, Pakistan, Malaysia, Switzerland, Germany, England and Australia.

Liaising between factory technical support and field service engineers.

Working on innovative remote service and proactive solutions. Optimize Preventive maintenance and performance checks. All above using the latest tools of communication and minimum required, but adequate, resources and parts.

Experience

Freelance

Technical Services Specialist

June 2019 - Present (1 year 3 months)

Dubai, United Arab Emirates

Providing technical support and consultation for a wide network of suppliers in Europe, Africa and Asia.

Mainly on medical laboratory devices and related technology. Beckman Coulter

22 years 1 month

Senior Technical Support Engineer

April 2015 - May 2019 (4 years 2 months)

Dubai, United Arab Emirates

Responsible for technical and customer support in the MENA and Pakistan region. Occasionally support Europe and West Asia. Based in Dubai, the role is mainly support for Hematology, flow-cytometry and other related products. That includes field service visits whenever required, as well as technical Page 1 of 2

and sales support for the distributors' network in the region, more than 12 distributor. As well as conducting technical and customer training in many countries, like: Morocco, Tunisia, Egypt, Lebanon, Saudi, Bahrain, Oman, Qatar and Pakistan to mention few.

Customer Support Engineer

May 1997 - April 2015 (18 years)

Dubai

Providing customer and field service support for Haematology, chemistry, Flowcytometry, Immunoassay and Genetics products, as well as some IL products.. Doing installations, PPMs, repairs and customer training... Dubai health Authority

Bio-medical Engineer

May 1995 - April 1997 (2 years)

Dubai

Looking after general medical equipment at different locations,especially Laboratory equipment, mainly doing repairs and follow up with suppliers. Participated in evaluations and purchasing committees for the new tenders. Al-Ittihad Ph. Co.

Sales and services Engineer

February 1994 - April 1995 (1 year 3 months)

Abu Dhabi, United Arab Emirates

Preparation of proposals for Hospitals turn key projects, delivery and installation. Sales and services of different medical devices, like: Autoclaves, Ventilators, Monitors, Operating tables, Infusion pumps and Dental equipment. Education

Tishreen University

BSc., Electronics Engineering · (1986 - 1991)

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