SHRAVYA PUSHPARAJ Email: admsbp@r.postjobfree.com

Ph. No: 812-***-**** Bangalore in : www.linkedin.com/in/shravya-pushparaj-b6544a191

EXPERIENCE SUMMARY :

Hands on experience in handling customer issues and queries.

Co-ordinating with customer clarifications via calls

Hands on in both voice and non-voice process

Experience using MYOPERATOR for handling customer calls and report generation

Experience in E-commerce domain

PRIMARY TECHNICAL SKILLS

Defect Tracking Tool JIRA

Documentation tools Microsoft Excel and Word

Customer support Voice and Non voice process

EDUCATIONAL BACKGROUND

SSLC from Bharatiya Vidya Bhavan School, Mysore, Karnataka in 2009

EXPERIENCE:

Worked as Customer Care executive in Cloud Tail for duration of 2 months.

PROJECT:

Green Enabled IT Solutions Bangalore

Amazon Support for Amazon basics and Solimo brands.

This project mainly deals with Amazon Basics and Solimo brands. It mainly deals with the e-commerce

shopping website Amazons to which the seller is Cloudtail.

Roles and Responsibilities

Resolving customer issues and queries.

Helping customer with the doubts regarding Return, Refund,Order and Invoice details

Responding to customer mails and redirecting mails to required teams.

PERSONAL DETAILS

DATE OF BIRTH : 19-12-1992

LANGUAGES KNOWN: English, Kannada, Hindi

DECLARATION : I hereby declare that the above mentioned details are correct up to my knowledge and I

bear the responsibility of the correctness of the above mentioned particulars

SHRAVYA PUSHPARAJ

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