Career Objective

To grow along with a dynamic and progressive establishment which offers ample opportunities to further improve the skills which will allow me to excel in my career growth graph along which will also enable me to be a vital part in the success of your esteemed establishment.

Academic Qualification

Bachelor in Science, GOA University in June 2010 with majors in Food nutrition and dietetics.

Pre-University (HSSC) in Science in April 2007 from MES higher secondary GOA

SSC from St Therese’s High School, Vasco Goa in March 2005

Projects Undertaken

i)Undergone 1 month internship training at Nestle India Ltd. Ussgao, Ponda in the Application Group of the Research and Development Department.

Also Undergone 1 month training at Goa Medical College and Hospital and 1 week's training at Salgaocar Medical Research Center in the Dietetic department.

ii)Carried out a project on Food Safety and Hygienic Practices of the Women of Households and also a seminar on Brain Nutrition.

Computer Expertise

Proficient in MS- Office (Word & Excel, PowerPoint), Internet and Email applications, Basic Tally.

Work Experience

Organization: Kuehne+Nagel LLC Dubai

Designation: Pharma Operations Manager

Duration : From November 2018 till date

Job Profile: ( Handling operations for ROCHE, CHEMONICS, SANOFI )

• Promote and ensure Team work within all the pharmaceutical teams

• Promote continuous improvement through development of CSR team

• To plan, lead and control the workload of the pharma team to achieve deadlines and KPI’s

• Identifying training needs and ensure that HSE standards are maintained and any incidents are investigated thoroughly in a timely manner

• Provide management guidance and support to pharma team

•Ensure customer requirements are met in an efficient manner

Lead internal review meetings and client meetings

Supervise and direct reports to achieve objectives

Ensure accurate and timely preparation of Daily and monthly management reports with respect to pharma operations

Support warehouse manager to ensure smooth flow of outbound store orders and inventory from the facility to the client stores.

Provide a thorough quarterly review of pharma activities

Ensuring all team members comply with company delegated authorities and all finance and pharmaceutical related policies

Control and supervise the operations profit and loss budget

To observe all company quality requirements at all times

Organization: Kuehne+Nagel LLC Dubai

Designation: Customer Service Supervisor

Duration : From April 2018 till November 2018

• Executing and providing support for the processing of orders for material or merchandise received by e-mail, fax or EDI from customer or company employee.

• Monitoring and ensuring that all customer orders are issued, picked, packed and shipped in a timely manner with minimal delays.

• Ensuing correct usage of WMS by CSR’s and monitoring accuracy of data to be entered Dubai customs site

• Checking & verifying import & export documentation including Computer Printouts, Bills of Lading, Commercial Invoices, Packing Lists and related documents and correspondence.

• Ensure CSR’s are responding in a timely manner to their clients of Inbound & Outbound shipping dates, anticipated delays and any other additional information needed by customer using e-mail or telephone.

• Direct liaison with operations management including warehouse supervisor, to make arrangements to support client orders and/or the consolidation/deconsolidation of Inbound & Outbound shipments including follow up on missing or delayed shipments.

• Analyze previous day’s achievements with the complete team (Team-Meeting) on a daily basis.

• Responsible for Continuous Improvements ==>Identify & optimize processes together with the Operations Manager

• Compiling monthly activity and productivity statistics and prepares various monthly reports for contract logistics management.

• Investigating overdue and damaged shipments or shortages in shipments for customers &/or common carriers.

• Analyzing complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.

• Ensuring that the work schedules are correctly implemented and that jobs are assigned effectively and completed properly.

• Identifying Training needs and rotate CSR’s as appropriate

• Providing contingency and holiday coverage and back up support for all accounts other than project primary accounts.

• Passing the required customs bills via online facilities with correct values, cargo descriptions and HS-codes.

• Preparation of the needed certificate of origin and DM documents via online/ manual facilities with correct details

• Liaise with the Contract Logistics Manager with respect to the planned monthly financial closing to ensure timely and accurate invoicing by CSR’s and FSL handling.

• Ensure that each client transaction is invoiced to the customers as per the agreed rates on a timely basis as per BU management deadlines.

• Ensure that accurate provisions are made in ACON timely. FSL closing by the end of the month.

• Compliance with Quality Safety Health Environment policies and requirements

Organization: Kuehne+Nagel LLC Dubai

Designation: Customer Service Team Leader

Duration : From October 2015 till March 2018.

• Executing and providing support for the processing of orders for material or merchandise received by e-mail, fax or EDI from customer or company employee.

• Monitoring and ensuring that all customer orders are issued, picked, packed and shipped in a timely manner with minimal delays.

• Ensuing correct usage of WMS by CSR’s and monitoring accuracy of data to be entered Dubai customs site

• Checking & verifying import & export documentation including Computer Printouts, Bills of Lading, Commercial Invoices, Packing Lists and related documents and correspondence.

• Ensure CSR’s are responding in a timely manner to their clients of Inbound & Outbound shipping dates, anticipated delays and any other additional information needed by customer using e-mail or telephone.

• Direct liaison with operations management including warehouse supervisor, to make arrangements to support client orders and/or the consolidation/deconsolidation of Inbound & Outbound shipments including follow up on missing or delayed shipments.

• Analyze previous day’s achievements with the complete team (Team-Meeting) on a daily basis.

• Responsible for Continuous Improvements ==>Identify & optimize processes together with the Operations Manager

• Compiling monthly activity and productivity statistics and prepares various monthly reports for contract logistics management.

• Investigating overdue and damaged shipments or shortages in shipments for customers &/or common carriers.

• Analyzing complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.

• Ensuring that the work schedules are correctly implemented and that jobs are assigned effectively and completed properly.

• Identifying Training needs and rotate CSR’s as appropriate

• Providing contingency and holiday coverage and back up support for all accounts other than project primary accounts.

• Passing the required customs bills via online facilities with correct values, cargo descriptions and HS-codes.

• Preparation of the needed certificate of origin and DM documents via online/ manual facilities with correct details

• Liaise with the Contract Logistics Manager with respect to the planned monthly financial closing to ensure timely and accurate invoicing by CSR’s and FSL handling.

• Ensure that each client transaction is invoiced to the customers as per the agreed rates on a timely basis as per BU management deadlines.

• Ensure that accurate provisions are made in ACON timely. FSL closing by the end of the month.

• Compliance with Quality Safety Health Environment policies and requirements

Designation: Customer Service Co-coordinator

Duration : From 8th September 2013 till September 2015

Job Profile:

• Processes orders for material or merchandise received by mail, fax, e-mail or EDI from major Major clients such as MARRIOTT, KEMPINSKI, INETRCONTINENATL, RADISSON and HILTON. Also handling other clients as SPECIFIED TECHNOLOGIES (CONTRUCTION MATERIALS), SR TECHNICS (AIRCRAFT PARTS), APPLE ( Hi Teach), DUPONT ( Fashion).

• Compiles sorts and verifies accuracy of data to be entered.

• Examining records such as bills, computer printouts, bills of lading, and related documents and correspondence and informing customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.

• Compiling statistics and preparing various reports for management.

• Investigating overdue and damaged shipments or shortages in shipments for customers &/or common carriers.

• Analyzing complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.

• Preparing the needed customs bills via online facilities with correct values, cargo descriptions and HS-codes

• Creating Exit/Entry certificates

• Preparation of the needed certificate of origin and DM documents via online/ manual facilities with correct details

• Compliance with Quality Safety Health Environment policies and requirements.

Organization: Gulf Agency Company, Dubai

Designation: Logistics Administrator

Duration : From 5 June 2011 till 24th Aug 2013

Job Profile:

Accountable for controlling and monitoring 3PL logistics operations of Nestle Middle East and Nestle Dubai Manufacturing.

Providing coordination in warehouse, transport, C & F, Shipping Lines.

Coordinate racking, labeling & packing of goods which have been send by supplier on imports/exports.

Posting GRN in the system after receiving the goods from supplier and has been checked in warehouse.

Forwarding arrival notice to the Warehouse Managers regarding incoming goods and ensuring that all goods received are entered in the system and properly documented.

Preparing and sending daily schedules for inbound and outbound shipments.

Supervising all warehouse activities related to storage and distribution of stock to different customers.

Developing first rate delivery schedule to provide timely deliveries to customers in local market.

Dealing with freight forwarders to negotiate prices in inbound/outbound shipments.

Participating actively in annual stock taking.

Keeping the customers updated about the damages on inbound shipment for insurance claims.

Documentation process. Dubai trade online customs applications.

COO application on Dubai Chamber, applying for FIRS (FOOD IMPORTS) and HEALTH CERTIFICATES ( FOOD EXPORTS) and other related documentation such as veterinary certificate, destruction etc. through the Dubai Municipality site.

Co-ordination with the Municipality inspectors for release for inspection and release of cargo, customs authority for clearance of shipments at ports and various shipping lines

Ascertaining customer satisfaction by providing them excellent & quality service in terms of import/export clearances with no demurrage, transportation, and air & sea freight rates negotiation.

Attending meetings with customers on the Monthly operations review reports.

Personal Strengths

Most willing to take initiatives, friendly and always enthusiastic to learn new things

Excellent communication skills

Self motivated & ambitious

Hardworking & Honest

Personal Details

Date of Birth

:

04 March 1990

Gender

:

Female

Nationality

:

Indian

Marital Status

:

Single

Visa Status

:

Residence Visa ( Valid till August 2019) company sponsorship

Languages Known

:

English,, Konkani, Hindi, Portuguese

Passport No

:

M6578087 (valid till 2025)

Permanent Address (INDIA)

:

House no. 776/2 (6), behind Dr. Lawande's Clinic,

Porvorim, Bardez-Goa 403521

Permanent Address (UAE)

:

Villa no. 8, Near JSS school. JVC 2. District 10. Dubai, UAE.

Declaration

I do hereby declare that all the facts stated above are very true to the best of my knowledge and if given an opportunity, I will do the job with full determination and with the best of my ability.

CHRISELLA D'MELLO

CHRISELLA ALDA D’MELLO

Mobile: 050*******

Email: adms9l@r.postjobfree.com

Contact this candidate