Program Assistant Sales Lead
Resume:
Jacquelyn Rotan
Butler Pa *****
**********.**@*****.***
I’am energetic, creative, articulate, reliable, hardworking, have excellent customer service and communication skills. I would love to become part of a team, excel professionally and utilize my skills to corner the market.
Authorized to work in the US for any employer
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Work Experience
Customer Service Representative
McDonald's - Baden, PA
September 2019 to Present
My responsibilities include taking orders, taking payments, fixing drinks, taking customer complaints, Up-selling, Light cleaning duties, barista duties, teamwork, also working independently, recently sometimes having to help lead.
Server
Logans Roadhouse - Frankfort, KY
April 2015 to August 2018
Responsibilities
Customer service light preparation for next shifts. As well as some management duties. I ran a management position shift weekly. Before I departed I had just made it to the manager schedule. Overall any position team work and Customers and our relationship with them is the most important responsibility of all.
Server
O'Charley's - Frankfort, KY
November 2017 to July 2018
As a server its my responsibility to build a strong and lasting relationship with the customers because the objective is to get them to return. So its necessary to do any and everything possible to make them
comfortable and happy. All while cleaning doing running sides work rolling silver keeping my section
clean set and ready. Handling money giving correct change paying the store at the end of each shift and keeping up with ll required documents.
Administrative Assistant
Kentucky State University - Frankfort, KY
July 2016 to July 2017
Was responsible for scheduling, payroll, office corresponding, filling, documenting, data entry, ordering supplies, and answering phone calls. Sometimes I was a floater on the cafe floor to supervise and ensure all employees followed protocols.
Server
Davincis Pizza - Frankfort, KY
January 2016 to June 2016
Responsibilities
Deliver Excellent guest experience.
Accomplishments
I am cross trained in various positions.
Skills Used
Great customer skills
Server
Mai Saigon - Frankfort, KY
August 2015 to January 2016
Responsibilities
Wait on customers light food preparation and customer service skills.
Accomplishments
Took on more responsibilities by learning more about the business and working different positions.
Skills Used
Effective communication skills.
Customer Service Representative
Wilsons Nursries - Frankfort, KY
February 2015 to October 2015
Responsibilities
Gain Knowledge of products and give excellent customer service.
Accomplishments
Advanced to store merchandiser.
Team Member/Cashier
KFC - Frankfort, KY
August 2013 to August 2014
Responsibilities
I am responsible for customer service, Handel ing money, and being available for any other functions or duties on the job.
Skills Used
I demonstrate great customer service and team work.
Resident Care Aid
Integra Care - Butler, PA
March 2010 to August 2013
Assist elderly patients with all daily living activities such as, hygiene, companionship, move assists, feeding patients as needed, documenting, vitals, light cleaning, and any other service I was qualified to perform. Documentation and some data entry where required as w well.
Telemarketer
Infocision - New Castle, PA
April 2009 to May 2010
Take inbound and make outbound calls for various companies. I mainly worked for capital one processed credit applications!
Second sales lead Genetator
EverDry Waterproofing - New Castle, PA
December 2008 to May 2010
Evans City, PA 12/14/2008- 05/21/2010
Telecommunication & Sales
Making and receiving calls, completing orders, filling out customers applications, data entry, cold calling, setting appointments, and all other clerical duties, answering phones, filling, among other responsibilities. Was responsible for managing, hiring, and overseeing the telecommunications room. The company had a small 8 booth cold calling room.
Waitress/Server
Friscos Bar And Lounge - Butler, PA
March 2008 to February 2009
My Responsibilities consisted of serving people's meals, also the preparation of some dishes and side
dishes. I had to keep my area of the kitchen clean, I was responsible for cleaning the dinning room and at the end of the night closing it down. I was my own hostess at times and
served drinks from the bar among many other duties.
Program Assistant & Life Skills Coach
Valley Community Services - Butler, PA
February 2004 to April 2008
Worked in a home based setting with 4 MH/MR individuals I was responsible for all everyday
living activities, took clients to work and integrate them into society. Cooked, cleaned, took
clients to social events, complete care as needed, documentation as needed.
Crew
McDonalds - Butler, PA
October 2003 to December 2004
Part of a team in fast food industry, cooking, cleaning, money handling and other food service
duties
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