Travel Agent Network Engineering

Small Business Owner ● Customer Service ● Business Development ● Marketing ● Revenue Generation ● Strategic Planning ● LEAN Management ● Landmark Leadership Training Increased Productivity ● Reduced Cost ● Public Speaker ● Billing Telecommunication Training ● Learning Python ● In School (Network Engineering)

Work Experience

Cell Phone Solutions, LLC. Albuquerque, NM June 2012 - Present

Owner Operator

Cell Phone Imports, Sales, Activations and Repairs 60/hr a week

● Expanded from a small at home hobby to a storefront with-in three months

● Grew business by 400%

● Improved Supply Chains (Texas, China, Canada)

● Created bonds with the community through outstanding customer service habits

Alorica. Albuquerque, NM July 2019 – October 2019

Credit Card Servicing

USAA Banking Services 40/hr week call center

● High Risk Account verification

● Monitoring fraud activity and reports

● Billing - Travel Notifications – Member Servicing

● Providing Excellent Customer Service

Spectra by Comcast Spectracor. Albuquerque, NM March 2014 – August 2018 (seasonal)

VIP Suite Attendant and Bartender

Minor League Baseball Park (The Isotopes) 30/hr week (seasonal)

● Achieved Grade-A Experience

● Provided Onsite Coordination to Address any Customer Request

● Handle up to $5,000 in sales a night

Education

NexGent, Network Engineering/Network+ Enrolled

Cisco Academy Python Training Enrolled

Central New Mexico Community College. Albuquerque, NM 1999 – 2000/2009 - 2011

Photonics, MEMS, Economics, Political Science

University of Colorado at Boulder. Boulder, CO Astrophysics, Mathematics 1992-1993

Professional References

Nick Kadlec, CEO New Mexico Solar Group 505-***-**** ● Gene Gomez, NM Lattilla 505-***-**** ● John Warbel, GM 66 Diner 505-***-****

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