Voice Process Customer Care
Resume:
Sharmila B
Abirami nagar,
Nerkundram Chennai 600107
Mobile: 994*******
E-mail: **************@*****.***
Career Objective:
I’m seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge and talent for the development of both organization and myself.
Brief Profile:
I’m self-motive and optimistic person. I grow along with the organization & work effectively towards the goal of organization.
Key Skills:
Good communication
Good presentation skills
Can work under high pressure
Problem solving and Process Orientation
Leadership skills
Multi task capability
Educational Qualification:
B.Sc. Madras University (June 2012- April 2015)
Dept. of computer science
Anna Adarsh College for women
Performance: 60%
HSC Tamil Nadu State Board (June 2011- May 2012)
Madras seva sadan higer seconday school (State Board)
With 58%
SSLC Tamil Nadu (June 2009-May 2010)
Marry clubwala jadav higer secondary school (State Board)
With 73%
Work Experience:
Sutherland Global Service (Amazon process) (Oct 2015- Nov 2018)
Designation: Process Associate
Previous Designation: Customer care Chat & Email
Previous Role: Associate / Mentor Experience: 2.6 years (Oct 2015-Nov 2017) Roles and Responsibilities:
•Worked as Chat representative and Achieved 100% of target with 96% of Quality.
•Develop strong customer relationship and responsible to resolve queries and issues of the customers through E-mail and Chat.
•Helped New Hires to learn the Process
•Achieved the cash goal for my team and reduced the delinquency
•Moved as Mentor for my Team and helped the Associates to achieve their target
•Auditing the contacts as per policy and updates.
•Coaching the associates in daily basis.
•Updating the case tracker which has the full status of the clients for any time.
•Conducting team meetings to improve the performance.
Currently working for:
Teleperformance (American Airlines Cargo)
Experience 2.6 years
Designation: Senior process Associate Responsibilities:
•Taking responsibilities to resolve the customer queries.
•Dealing with the customer to complete the bookings.
•I have cross trained in all sub process in AAC.
•Handling Different queues form TLC and Live Animals.
•Updating the case tracker for Live animals and TLC with the full data of the clients for any time.
•Sending daily report of TLC and Live animals Queue.
•Doing multi task in AAC as per client requirement.
Computing Skills:
Basics of MS Office and MS Excel
Hobbies:
Listening music, craft works, Dance
Co-curricular Activities:
•Participated in NSS ONE-DAY Orientation First Aid & 108 Emergency Organized by NSS Unit
•Participated in voluntary services- blood donation camp
Personal Profile:
Father’s Name : Babu P
Mother’s Name : Selvi B
Date of Birth : 17.04.1995
Sex : Female
Languages Known : Englishand Tamil
Nationality : Indian
Native state : Tamil Nadu
I hereby declare that the above provided information is very true to my knowledge.
Sharmila B
Contact this candidate