Yolonda Paige

**** ***** *** – St Louis, MO *****

314-***-**** – adms5f@r.postjobfree.com

Objective

Patient Access Associate with over 20 years of combined customer-facing and leadership experience seeking an opportunity to utilize my excellent clerical and interpersonal skills to create satisfied customers and work as a part of an effective team.

Professional Experience

Cardinal Glennon Medical Center – St. Louis, MO 1993 – Present

Patient Access Associate, Emergency Department

• Chosen to assist Emergency Department Manager with interviewing and selecting new associates.

• Chosen to train new associates in multiple duties to ensure performance meets expectations within 90 days.

• Schedule up to 30 people into appropriate areas each day, ensuring availability of immediate care to all patients.

• Personally assist 55+ patients per day with registering primary doctor, contact, and insurance information.

• Maintain positive relationships with insurance on behalf of patients, ensuring accurate coverage, reimbursements, and copays.

• Trusted first responder for ambulances, including those carrying newborns and patients in critical condition.

• Responsible for keeping office stocked with approximately $500 in supplies (paper, pens, etc.) each month.

Sears & Roebuck – St. Louis, MO 1988 – 1990

Clothing Department Cashier

• Assist 50+ customers per day with cash, check, and credit card purchases.

• Compiled daily cashier balancing reports based on receipt tapes each night.

• Prepared up to $1000 for bank deposit each night.

• Encouraged customers returned by maintaining a strict standard of friendly, efficient service for each person.

• Ensured 100+ customers per day had access to clean fitting rooms and assisted with finding alternate sizes.

• Stocked shelves and racks as instructed by manager or the floor plan.

Y.M.C.A. – St. Louis, MO 1986-1988

Activities Aid

• Responsible for safety and monitoring of 25 children at summer camp.

• Collaborated with team to coordinate early childhood education activities and events.

Skills and Qualifications

• Proficient with EPIC software.

• Proficient with Microsoft Office programs.

• Type 100+ wpm.

• 20+ years of experience in medical terminology and environment.

• High performance in high-pressure environments.

Education

Roosevelt High School – St. Louis, MO

Graduated May 1985

References available upon request.