front-end customers/member guest services

Jael Lee

Email: ********@*****.*** Tel: 646-***-****

RELEVANT PROFESSIONAL EXPERIENCE

Private Chauffeur, SJ Fwu, New York, NY Sep. 2019 – present

Arranging to drop off and pick up an elementary school student to and from school

Providing assistance with entering and exiting the vehicle

Ensuring passengers follow safety regulations, providing excellent customer service

and driving skills

Census Enumerator, US Census Bureau, New York, NY Jul. 2020 – Sep. 2020

Conduct household data research and collect demographic information, appropriately

documenting the results

Visit designated households to interview residents and verify household information

Respond to concerns of local residents by assisting in translating forms and answer

questions related to the Census

Guest Services Hostess, Hyatt Hotels, Greenwich, CT Jan. 2008 – Mar. 2020

At the busiest season, greeted an average of 300 guests per day on the guest floor and

at the entrance of the Hyatt Regency restaurant

Organized and scheduled reservations for customers over the phone and in-person

Provided excellent customer service and quick thinking for any customer concerns

Sales and Customer Service Associate, Staples, New York, NY Jan. 2006 – Dec. 2015

Helped customers select products that best fit their personal needs

Answered questions about products and addressed in-person complaints or issues

Collaborated with the customer service team to provide exceptional service throughout

a customer's time at Staples.

SKILLS

Customer service skills, safe driving skills, knowledge of working in fast-paced environment, quick thinker

Language: Fluent in English & Chinese (Mandarin, Fujianese)

Certificates: Accelerated Business Consulting by EAI Consulting & Training

Interests: Music, long driving, and traveling

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