Services Associate
Resume:
Yesenia
Sandoval Yesenia Sandoval
Fontana, CA 92335
*****************@*****.***
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Skills ● Proficient in using Microsoft Word, Microsoft PowerPoint, Google Slides, Google Docs
● Sales/Customer Service
● Managing incoming calls and customer service inquiries
● Skilled in cash handling, and credit card readers
● Experience in offering products and service
● Experience in working in a fast-paced environment
● Deep product knowledge
● Quick learner/Time management
● Able to multitask and prioritize
● Active listening skills
● Bilingual
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Experience The Home Depot/ Service Desk
March 2018 - March 2020
● As a special services associate I assisted customers with returns/exchanges, special orders and answering incoming calls. I handled complaints, and provided appropriate solutions and alternatives to their problems.
● Providing product and service information
● Resolving product and service problems
● Maintain customer records by updating account
information
● Contributes to team effort by accomplishing related results as needed
● Recommends potential products or service to
management by collecting customer information and
analyzing customer needs
The Home Depot / Appliances
April 2020 - Present
● Active listening skills with customers
● Persuasive and skilled in both negotiation and speaking with the customers
● Service orientation
● Understanding the needs of customers and responding appropriately
● Expert in providing information regarding extended features and and knowing related items to sell an entire project
● Maintain in-stock condition of assigned areas and ensure that they are clean shoppable, and safe
● Strong follow up skills, enabling them to process transactions, from pre-qualifications to delivery
● Track orders and investigate problems
● Records physical count of inventory, and reconciles actual stock count to computer-generated reports
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Education Fontana High School
Graduation Date: June 2017
Chaffey Community College/ Sociology
January 2018- Present
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Awards Homer Award
Award for customer service
● At home depot I have earned 9 homer badges .
● These badges are awarded when excellent customer service is recognized from managers or supervisors.
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