Maura Vandehey

Specialist: Development, Instructional Design, Facilitation, Learning & Knowledge Management Systems

Hillsboro, OR 97123

Email: admryg@r.postjobfree.com Cell: 503-***-****

SUMMARY

Over 15 years experience as a Learning & Development professional in Technology & Utility industries supporting customer service as well as technical employees.

SKILLS/TOOLS

Articulate, Camtasia, Captivate, InQuira/Oracle (Information Management), LMS & LCMS products (Outstart Evolution, Kenexa, Success Factors & Workday), Knowledge Management systems (Knowledge Centered Support, OneSource), Microsoft products

AWARDS & CERTIFICATIONS

CompTIA CTT+ Certified Technical Trainer and certified through Chauncey Institute

Individual award for KCS Global Roll out (Yahoo)

Multiple Bravo recognitions from co-workers (Yahoo)

Team Award for launching mobile high-speed product (Comcast)

Employee recognitions from PGE, Yahoo, & Comcast

EXPERIENCE

Portland General Electric

Specialist Employee Learning and Knowledge Management December 2019 – January 2021

Partnered with subject matter experts to create and update processes in Knowledge Management System (KMS)

Utilized various methods to identify knowledge gaps (Quality evaluations, focus groups, data analysis,etc.) and recommended solutions to resolve.

Developed & Delivered learning to upskill employees

Created a Training Governance

Technical Training Specialist III January 2017 – December 2019

Designed, developed, implemented, and managed training programs that provided skills for employees to be fully capable in their roles.

Collaborated with multiple organizations to ensure training needs met.

Used blended learning to increase interest and retention of material

Yahoo, Inc March 2011 - February 2016

Senior Technical Trainer

Developed global training material for roll out of Knowledge Centered Support (KCS)

Customized KCS material for global differences

Certified global trainers and trained all local agents on KCS

Developed and launched global Mentor program used with KCS

Developed Online training videos for customer service skills as well as technical systems

Delivered training on technical, soft skills, and leadership development topics

Comcast Corp. May 2003 – February 2010

Senior Learning & Development Professional

Facilitated New Hire classes on all products

Facilitated Employee Development & Leadership classes

Participated on national and regional teams designing & creating blended training materials for launch of new products

Lead a regional team which launched the companies first blended learning New Hire program

Certified Employees in Red Cross First Aid/CPR/AED.

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