Manager - Operations

Expertise in People and Team Management and specialization in communication, client handling, client coordination, content management, expertise in team building and technical troubleshooting, budgeting, Media services and Media format conversions and transcoding.

PROFESSIONAL SUMMARY

20+ years of professional experience in Managing People, Operations, Office Administration, Scheduling, Delegation of responsibilities, and overall management of process and projects.

Strong expertise in interaction with clients on data collection, content management, operation, requirement gathering, scheduling and other project related tasks.

Recognized for outstanding communication, problem solving, training and leadership skills.

Expert in building & maintaining relationship between internal departments to establish and adherence to standards and other corporate policies and completion of projects as per schedule.

Knowledge in emerging technologies.

Sound Vertical domain experience in Social media management, Graphics, Video, Audio formats and conversions, OTT mastering and conversions.

ACADEMIC QUALIFICATIONS

M.B.A - Annamalai University, 2007

B.B.A - Madras University, 2002

Diploma in Computer technology - Panimalar Polytechnic 1997

Diploma in Multimedia – Info-drive 1996

PROFESSIONAL EXPERIENCE

Plan-zed media Head Operations Nov 2017 – Present

Responsibilities

Overall operations in charge, managing day to day activities, Handling client relationship, content management, Vendor and outsource management. Performance of teams and members, metrics, management of resources and requirements. Issue tracking. SMM,

Urbansoft Technologies Manager operations Aug 2016 – Sep 2017

Responsibilities

Responsibilities include managing projects from kick off to delivery.

Client coordination and requirement gathering. Scope preparation, briefing to teams.

Updating client requirement and change logs.

Showcasing of project development to client in various phases.

Reporting to management on daily basis and escalating critical issues to be resolved. Outsource management. Vendor communication and coordination.

Coordinating with different departments and effectively managing project workflow.

Ascertaining Scope of work, resource scheduling and allocation.

Phase Scheduling of the projects, Allocation of tasks to resources, and managing the performance on daily basis.

Reviewing critical projects, course correction and re assigning tasks.

Achievements

Streamlined the core process of project flow, client communications, project specifications and documentation, scheduling, resource planning, resource allocation, task allocation, reporting and deliveries.

Handled more than 20 in house development projects, software products and more than 30 mobile app projects.

Key person for communicating between Client, team and management

Additional responsibilities - recruitment and budgeting.

Plan-zed media Head Operations May 2015 - Jul 2016

Responsibilities

Overall operations in charge, managing day to day activities, performance of teams and members, metrics, management of resources and requirements. Handling client relationship and issue tracking.

Technicolor India Pvt. Ltd. Team Lead Oct 2014 – Mar 2015

Responsibilities

Manage the teams by scheduling, delegation of projects, scheduling shifts and technical support. To co-ordinate with Asset management team to acquire required media assets and documentation from the client, to pre check and validate the assets. To co-ordinate with Quality control department and re-schedule some projects as per client requirement. Responsible for shipping error free projects to client on time. Responsible for final documentation and validate various check lists regarding technical, non-technical and metrics related to every project. Headed the automation software testing team for testing, improving and validating automation software developed by internal teams to automate the process.

Paraibato digital Pvt. Ltd. (which acquired Moser Baer C&A facility) Manager

Nov 2012 – Oct 2014

Responsibilities

Overall operations management responsibility (similar to Moserbaer) with additional responsibility of Managing and scheduling the projects for Restoration department. Additional role handled to interact with clients regarding VFX project requirements and manage to ship output on schedule and with highest client satisfaction. Headed R&D for various new format handling, up scaling, software restoration and conversions and OTT mastering.

Moser Baer India Limited Deputy Manager –Project management Jan 2008 to Nov 2012

Responsibilities

Primarily managing overall operations including, Co-ordinating with clients for content and project requirements, budgeting and content management. Scheduling projects as per priority and scheduling shifts as per project requirement. Providing technical support and training for the team, managing the team including Visual effects, Restoration, encoding, editing, audio and QC departments, Bluray Authoring Team.

Major Accomplishments

Played key role in setting up the facility when shifted from old premises, from floor planning, vendor management, material acquisition and negotiation.

Mentored and streamlined the process and managed the projects. We delivered world quality output for various Indian and foreign film VFX shots.

Planned and started the super DVD (3 movies in a DVD) authoring format, streamlined this process by heading various processes such as Restoration, encoding, editing, audio restoration, compression and authoring.

Trained all the authors and QC members, trained encoders in Optibase encoding software. This super DVD is one of the major business successes for the company in Indian markets.

Learnt Blu-ray authoring from scratch and streamlined the process and has authored more than 40 Blu-ray projects and more than 2500 SD DVDs.

Headed 6 Continuous Improvement Processes Projects (C.I.Ps)

Amskray Visual effects Production In-charge Nov 2007 to Jan 2008

Responsibilities

Client Communications and Project requirements gathering, asset management.

Project planning, scheduling, monitoring, budgeting and control

Scheduling of shots and works such as roto, 3d modeling, matte painting, compositing and other works to respective departments and ensure completion of shots in time.

Responsible for project completion on time and with highest possible quality output, aesthetically and technically. Conduct daily meetings to discuss issues regarding projects and update team members with new client and project requirements, ensure Quality Assurance of shots, resolve technical and non-technical issues

Introduced shots management by File maker pro software.

Created a database for employees and their skill sets and projects handled, time taken for completing shots and QC status of each shot, and preparing overall metrics, which is useful for appraisal and providing training for the employees.

Lead major projects such Dasavatharam and various advertisements.

Prasad Video Digital Head DVD Department July 2007 to Oct 2007

Responsibilities

Overall Head of technical and People management of Authoring, Computer Graphics, AVID and Subtitling Departments,

Communicating with Clients and designing workflow of projects as per client requirements

Scheduling projects and delegation of work to various departments. Scheduling shifts, and management of staff and work.

Final QC of finished projects with strict adherence to client specs.

Interaction with various departments and management, for smooth workflow and solving technical and other problems.

In charge of training team in SCENARIST Authoring software and responsible for switching over to new working environment, including various R&D, and make new working environment run smooth and error free.

Mediaeast, New Delhi DVD Author Feb 2007 to July 2007

Responsibilities

Advanced DVD authoring of Multi language and Multi region International standard DVDs, with strict adherence to client specifications.

Scripting Command sequences with intense use of GPRM and SPRM

Authoring the Discs according to Region of the Player and display menus, select Audio and Subtitles as per DVD Players user Specification.

NTrust InfoTech, Chennai Executive – Operations Dec 2005 to Dec 2006

Responsibilities

Administration of the employees, preparation of metrics with an in house application NAMS and

Overall operations of the facility

Delegation of contracts as per requirement of schedule and manpower availability

Preparing various reports regarding work, timings and process

Training the new users to work with the applications and the process.

Tested and implemented the in house application NAMS from trial version to final version and upgrading by interacting with Application developers, thus enabling overall automation of process.

Prasad Video Digital, Chennai Team Leader – DVD Authoring Nov 1999 to Nov 2005

Overall Responsibilities

Team Management, Work Assignment, Scheduling, Department Administration

Providing Technical Direction and Training for new members

General Office Administration Support

Providing office administration support to senior managers, internal department and also to other divisions/departments

Technical Responsibilities

Encoding the movies/shows/ads from Film and other media, to digital format

Editing the encoded movie, Marking Chapters for navigation

Concept Designing and animating menus as well as Quality checks

Staff/Team Management

Processed staff data, including time sheets, vacation & leave schedules.

Managed the workload (tasks, progress) and shift schedule and metrics

Scheduled meeting with clients, interdepartmental meeting and also all the project members

Take Meeting Minutes and communicate the updates to the participants

Training: Provide general introductory training for any new employees irrespective of their division

Provide detailed technical training for new employees

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