Technical Support Generating
Resume:
ADDRESS:
B.V.Sandeep,
Vasantarayapuram,3rd line,
Guntur,
Pin code:-522002.
Ph.no:-950-***-****.
Mail:-***********@*****.***.( trailblazer.me/id/sanbv4)
Career Objective:
Seeking a challenging and growth oriented position in a Software development organization that will contribute to the growth of the company and enrich my professional career.
Professional Summary:
Having good experience in developing on-demand applications on Salesforce.com platform.
Experience on developing Workflows, Approval process, assignment rules formation, Auto-response, email Handler and validation rules.
Having experience on roles and profile creation.
Creation of Users, Roles and Profiles and applying securities at all levels.
Designing of an Application and Creating Objects with respective to the Application.
Creating Tabs with respective to the Objects.
Designing of Page layouts and applying securities at Page layouts.
Creating Validation Rules based on the requirement.
Designing Workflows and Approvals on respective Objects.
Good knowledge in importing data using Data Loader mechanisms.
Writing code for database related operations using SOQL.
Ability to work in a team and individually with adaptability to any environment
Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, design of Visual Force Pages, Dashboards and various other components
Experience on deploying components and issues resolution.
Working Experience: Worked as NODAL OFFICER (Highest escalation team) with QConneqt Business Solutions from February 2019 to October 2019 and Working as a Technical Support with Knoah Solutions, Hyderabad from November 2019 till date.
Technical Summary:
CRM : Salesforce.com CRM, sibel CRM.
SFDC Technologies : Visual force Pages, Workflows, Approvals and Case Managemnet, Macros.
Languages : Basics of Apex
Database : Apex, SOQL.
Web Technologies : HTML, CSS, Java Script.
Operating Systems : Windows 2000/XP
Tools : Eclipse, Force.com IDE, Apex Data Loader
Projects:
Project : Customer Products, Account Records and Orders generation. (November 2019 till date)
Client : Google Nest, USA and EMEA
Environment : Salesforce.com configuration, Service Cloud.
Role : Technical Support.
Description:
I am working as Techincal Support (T1) for Knoah with Client Google Nest and doing Techincal support activities. This system provides Customer service, Billing and Order Management functions for the company. The major functions of Service module included generating orders as per requirement, Recording Personal Details, Handling Cases, Educating, and Cases Transfers within the process and Creation of Cases Summary. The Billing module allowed Billing and receivables, looked into multiple modes of Payment and Rates Definition for Services.
Responsibilities:
Worked as team member and performed the roles of Technical support using Salesforce in the organization.
Creation of cases, processing refunds, generating orders, tracking the generated orders escalating the cases as per the business requirement.
Achieved four super badges in trailhead currently running with expeditioner profile.
Educational Qualification:
Bachelor of Technology(B-Tech) in Electronics and Communication Engineering with 56.96% (2021):
KKR&KSR institute if technology and sciences,
Guntur,
Andhra Pradesh, India.
Passed Higher Secondary Education with 77% (2013)
Sri Chaitanya junior College,
Affiliated to Andhra Pradesh state board of secondary education,
Andhra Pradesh, India.
Passed Secondary School Examination with 78%(2011)
Bhashyam High School Affiliated to State Governmental Board of School Education.
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