Snehpal Kaur

* ****** *** ***, ********, L*Z *B*

+1 (416) 579- 4696

admro1@r.postjobfree.com

With years of experience in telephone customer service, including sales, tech support and customer care, aiming to use my proven skills to effectively fill the role. Qualifications

Helping the customers by answering their queries about their order status. Using the means of email and chat, provide responses to customers. Meeting the standards of innovation and quality as per the quality index. Paying attention to detail and capturing all the required data elements in the system. Showing initiatives to process the improvements.

Work Experience

Customer service representative, Vector Marketing (Jan 2021 – Apr 2021)

• conducting research and analysing data to identify and define audiences

• compiling and distributing financial and statistical information

• updating databases and using a customer relationship management (CRM) system

• coordinating internal marketing and an organisation’s culture

• maintaining websites and looking at data analytics Recruiter, Prime Trans Group (Jun 2020 - Dec 2020)

• plan and implement a Recruitment Marketing and Employer Branding strategy to attract high quality applicants

• review applicants to evaluate if they meet the position requirements

• interview candidates following company's rules and regulations

• communicate with Hiring Managers

• determine the effectiveness and success of current recruiting plans and strategies Data Entry Clerk, Avacan Constructions (Nov 2019 – May 2020)

• Prepares source data for computer entry by compiling and sorting information.

• Establishes entry priorities.

• Processes customer and account source documents by reviewing data for deficiencies.

• Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.

• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

Team Leader, Subway (May 2019 – Oct 2019)

• Ensuring that the service runs smoothly and all shifts are covered on the rota

• Making sure that all jobs are complete on time and to a high standard

• Following Health and Safety policy and procedures at all times

• Making sure that all staff are focused on providing a quality service to all customers

• Deal with any complaints or queries in a prompt manner Education

Diploma in General Business

Canadore College, Mississauga, Ontario (May 2019-April 2021) Economics honors

MCM DAV College, Chandigarh, India (May 2017- April 2019) Business School (High School)

DAV Public School, Ratia, Haryana, India (May 2015- April 2017)