Outlet Manager Bilingual Customer

Aug ** **** CASHIER/Barista - DunkinDonuts, Abu Dhabi

April 05 2018 Tae

* Assisted in training new members of staff

* Cold-called customers to up-sell services

‘ Assisted customers with finding suitable products and checked availability in

ERP System

* Provided excellent customer service at all times

Take food and beverage order communicate to the kitchen through POS

system.

* Deliver orders to the table in a timely manner.

+ Set up food stations and tables as directed.

Feb 112014 Customer Service, Freedom city shopping Mall -Uganda

alpae Doe —

pasties “ Manage large amounts of incoming phone calls.

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and

interactive communication.

+ Generate sales leads.

“Provide accurate, valid and complete information by using the right methods/tools

‘+ Meet personal/customer service team sales targets and call handling quotas

“ Handle customer complaints, provide appropriate solutions and alternatives within

the time limits; follow up to ensure resolution

* Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

SKILLS

+ Attention to Detail. + Bilingual Customer + Patience.

+ Active Listening Skills. Support. + Problem Solving.

+ Improving Customer + Time Management. + Organizational Skills.

Experience. + Interpersonal Skills. + Critical Thinking Skills.

+ Building Customer + Complaint Resolution. + Microsoft Office Skills.

Loyalty. + Communication. + Product Knowledge.

PERSONAL ORMAT:

Birth Date

Birth Place

Status

Age

Visa Status

RENCES

MADAM SIHAM

November 11, 1994

Uganda

Single

26 years

Visit Visa

OUTLET MANAGER

YAS WATERWORLD ABU DHABI, UAE

+971*********

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