MICHEAL VIJAY

Mobile: +91-996******* E-mail: admrbl@r.postjobfree.com

In pursuit of challenging and fulfilling assignments in Senior Profession/Information Technology

& Telecom with a Growth Oriented organisation of repute

SNAPSHOT

A dynamic professional with over 5+ years of rich experience in Information Technology & Telecom;

Organisational Development, Process Management with well-known organizations.

Extensive background in Technical Department; including Strategic Planning, Data Backup &

Formatting, Maintenance, On Field Training, etc.

Currently working with INDIA BULLS DHANI as a Key Accounts Manager, Mumbai as Product

Installation, Sales management, Marketing strategy.

Previously worked with Reliance JIO INFOCOMM Limited, Mumbai as Product Installation,

Warranty Management & Customer Service Fresh & Honest Café Limited, PCS Technology

Limited, HCL Infosystem Limited, etc.

Interact easily with people of diverse backgrounds, cultures, and professional levels. Excellent

understanding of and ability to accommodate individual learning styles.

Highlights of Credentials

Strong background in Information Technology & Telecom.

• Aligning People Development Missions with the Business Vision and Priorities.

• Resolves in-depth queries in a methodical manner, independently and with internal and external

business partners, to find appropriate resolutions and efficiencies.

AREAS OF EXPERTISE

Strategic Planning Data Backup & Formatting Assembling & Dissembling

Maintenance ON Field Training Troubleshooting

Diagnosing Time Management

CAREER SCAN

Since Oct’ 20 – present: India Bulls Dhani Healthcare, Mumbai as Key Accounts Manager reporting

to Executive Director

Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic

growth and long-term company objectives

Research key customer wants and needs.

Suggest solutions that answer clients’ needs and wants

Ensure the ordered products are delivered in a timely manner

Gather, report and communicate customers' feedback on service, technology and product delivery

Research and source new potential clients

Measure, track and analyze key account metrics

Since June’ 19 – sep ‘20: Hi profile consulting group, Mumbai as Business development executive trainee

reporting to vice president

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risk.

Maintain fruitful relationships with clients and address their needs effectively.

Research and identify new market opportunities

Since Oct’ 18 - may’ 19: Reliance JIO INFOCOMM Limited, Mumbai as Product Installation, Warranty

Management & Customer Service reporting to Regional Manager

Role:

Acquire and connect customer premises as per target.

• Building permissions as per target.

• Ensure correct information about homes and buildings for the respective Urban.

• Customer facing and worked in areas of Field Service (Preventive Maintenance, Breakdown maintenance, SLA

Management), Product Installation, Warranty Management, customer service.

• Team handling experience with hiring and selection of technician team, reviewing and enhancing performance.

Oct’ 13 – Oct’ 18: Fresh & Honest Café Limited, Mumbai as Technical Service & Sales Engineer reporting

to National Head

searching for new clients who could benefit from your products in a designated region

Travelling to visit potential clients

Establishing new, and maintaining existing, relationships with customers

Managing and interpreting customer requirements

Persuading clients that a product or service will best satisfy their needs

Calculating client quotations

Negotiating tender and contract terms

Negotiating and closing sales by agreeing terms and conditions

Offering after-sales support services

Administering client accounts

Analysing costs and sales

Preparing reports for head office

Feb’ 13 – Sep’ 13: PCS Technology Limited, Mumbai as Senior Support Engineer reporting to Regional

Manager

Role:

• Assembling and disassembling of laptop and desktop.

• Diagnosing of problems of laptop and desktop.

• Configuration of installation of pc and laptops in residential.

• Configuration of network printers and local printers.

• Configuration of (LOCAL AREA NETWORK) in site.

• Draw upon professional concepts to collaborate with others to carry out assigned duties.

Dec’ 11 – Feb’ 13: HCL Infosystem Limited, Mumbai as Customer Support Engineer reporting to Regional

Manager

Role:

• Understand the essential requirements of a complex network and current standards provide technical support,

training and guidance for users with varying levels of IT knowledge and competence.

• Perform general troubleshooting for hardware problems in classrooms around the sites.

• Support staff on the agreed learning platform to support learning.

• Carry out installation, fault diagnosis and regular maintenance of all hardware and software.

• Undertake routine preventative measures, maintenance and monitoring of the customers network..

PROFESSIONAL DEVELOPMENT INITIATIVES

• National Social Service Student

• Received Award of Department Association Secretary.

ACADEMIA

2011 Diploma in Electronics and Communication from Pet Polytechnic College, Valliyur Tamil Nadu, India

2008 HSC from Andhra Education Society, Mumbai, India

2006 SSLC from ANNAI Matriculation Higher Secondary School, Valliyur, Tamil Nadu, India

IT FORTE

• Hardware and Networking in June 2011.

• Windows (XP, 7pro) installation and troubleshooting.

• Data backup and windows recovery.

• Entire servicing of boiler and PCB units.

• Knowledge of basic electrical levels.

• Troubleshooting of machine faults.

PERSONAL SNIPPETS

Date of Birth : 21st July 1990

Language Skills : English, Hindi and Tamil

Address : DR.R.RP Lane opposite new police station GN 95/5 Dharavi, Mumbai 400017

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