Freelance Writer

Content creator / coffee house writers

March ****- Present

Create biweekly articles ranging between 300 to 2000 words. Adheres to deadlines. Collaborated with editors.

Member Solution Specialist / Usaa

August 2015 – Present

Provide member service and/or facilitates product sales through various channels (e.g., phone, mail, e-mail, face-to-face). Deepens member relationships through needs assessment and solution offerings from USAA products and services.

Point of Contact on Member Satisfaction for team

Created Job Aids for team

Personal Lines Representative / Culture Service growth

April 2014 – August 2015

Provides customer service to external customers which includes the application of basic and intermediate underwriting guidelines, discounts, coverage's and pricing options for all lines of business. Provides agent support with quoting, policy processing, cross selling and marketing activities. Utilizes core competencies and skills to maximize customer experience.

Exemplify a customer service attitude by establishing and maintaining positive relationships with customers.

Marketing Intern / Susan G Komen

June 2014 – December 2014

Perform a variety of duties, including grassroots marketing, revenue generation, social media strategies and writing campaigns to increase awareness of Team Komen.

Maintains a high level of communication with current and prospective Team Komen members via

email, phone and mail

Research local training resources that would be of interest to Team Komen participants

(workshops, training programs, etc.)

. Develop content for weekly e-newsletters and manage distribution

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