KM

KIMBERLY MCSHANE

admr2q@r.postjobfree.com 916-***-**** North Highlands, CA 95660

Reliable Collections Specialist adept at operating in efficient and competent manner. History of meeting high productivity, quality and performance standards. Dedicated Customer Service talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 20 years of experience in quickly resolving daily issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Diligent banking professional with unsurpassed aĴention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.

Fair debt collection practices.

Legal debt collection.

Banking.

Sales.

Customer service.

Delivery of packages.

K-Designers Rancho Cordova, CA

Home Improvement Specialist

03/2021 - Current

Contacting potential customers and booking appointments for free estimates for siding, bathroom or window upgrade installations. UPS West Sacramento, CA

Seasonal Helper

11/2020 - 12/2020

Assisted in loading delivery trucks with prepared packages. Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.

Delivered packages to customers door steps.

TeleDirect Sacramento, CA

Associate

09/2018 - 07/2019

Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships. Lyft San Francisco, CA

Driver

03/2017 - 04/2017

Transported clients to specified destinations safely and on-time. Nationwide Credit Sacramento, CA

Account Recovery Associate

10/2016 - 12/2016

Reviewed accounts to determine payment plan compliance. Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals. Oversaw seĴlement, payment plans or payment in full on accounts. Operated within parameters outlined by Fair Debt Collection Practice Act to pursue payments.

Located debtors by utilizing skip tracking and other strategies. HCMM Roseville, CA

New Business Coordinator

07/2016 - 09/2016

Making outbound calls to businesses to set consulting appointments. Summary

Skills

Experience

Sacor Financial Roseville, CA

Legal Debt Collector

12/2010 - 03/2016

Contacted debtors to set up payment plans, seĴlements, or payment in full on judgement accounts.

Skip traced accounts to locate and contact debtors. Trained other employees to skip trace.

Reviewed credit reports.

SubmiĴed subpoenas to open credit accounts to obtain information on open accounts to obtain leviable assets.

SubmiĴed wage, bank, motion to assign and keeper levies. Filed new suit requests.

Filed order of examinations.

Freedom Financial Sacramento, CA

Negotiation Specialist

02/2010 - 02/2011

Contacting customers credit card companies to seĴle their credit card debt. National Credit Acceptance Sacramento,

CA

Legal Debt Collector

11/2006 - 06/2009

The same as Sacor Financial listed above. The same owner owned both companies.

Wells Fargo Bank Sacramento, CA

Premier Inbound Sales Specialist

11/1999 - 04/2006

I started out in consumer customer service and was promoted to premier customer service. I took inbound calls reviewing customers account history, transferring funds, ordering checks and ATM cards, filing claims, placing lost/ stolen holds on accounts, direct deposit advances and cross selling all bank products. I then transferred to the sales department and started out in consumer and was promoted to premier sales selling all bank products. Cordova Sr. Highschool Rancho Cordova, CA

High School Diploma

06/1982

Western Career College Sacramento, CA

Dental Assisting in Dental Assisting

04/1986

American River College Sacramento, CA

Some College (No Degree) in Legal Assisting

Education and Training

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