SKILLS

Experienced Licensed Adjuster for all lines and all states. Excellent quality claim handling specialist experienced in both claim ownership and team environments. Strong emphasis on customer service and relationships through effective listening, strong written and oral communication, setting clear expectations for quality and timely claim handling. Leading with courtesy and respect, working claims to completion. Partnered with training preparing new claim handlers for new claim handling roles.

EXPERIENCE

Bodily Injury Claim Specialist State Farm Ins. Dec 2017-Dec 2020

Handling the complex and multi-faceted environment of claim ownership

Partnering with all customers to exceed the needs of property damage and bodily injury.

Leading the demand pool in many claim settlement metrics

minimizing claim life cycle

Partnering with HR and training as subject matter expert to ready prepare New claim associates and specialists for day one.

oOne on One training and mentoring with 25 over new specialists to prepare them for their new role

oPerforming side by side assessments with more than 75 new and aspiring BI specialists

Auto Express Claim Associate State Farm Ins. Aug 2016-Dec 2017

Working in a team environment, picking up a claim and the current customers in the moment, carrying the claim to its furthest point.

Partnering with all customers to exceed the needs of property damage and

Leading the demand pool in quality claim handling metrics and reduction of claim life cycles

Partnering with management to serve as team lead, including staff supervision and taking on management level escalations

Partnering with management to lead in preparation and execution of quality claim handling initiatives.

Selected 5 times within a 2-year period to partner HR and training in a classroom environment to prepare more 200 newly hired associates ready begin their claim handling careers

Partnering with Management to coach more than 100 existing associates in development areas and improve the overall team performance.

Partnering with enterprise management to pioneer Continuous Improvement Efforts in Property and Casualty Insurance Claims.

Global Retail Product Creation, Buying and Planning

Burlington Stores11/2015 – 8/2016, Fossil2/2014 – 3/2015. Sunglass Hut, 1/2012 – 2/2014, Team Express, Inc, 5/2010 – 1/2012, Nike, Inc, 2/2007 – 5/2009, Champs Sports, 5/2001 – 1/2007, The Finish Line, 4/2000 – 5/2001, Federated Dept Stores (Macys/Rich’s), 1/1997 – 4/2000, Marshall Field’s Dept Store (Div of Target Corp.) 1/1990-12/1996

Identifying, developing and executing strategies for iconic worldwide brands

Identified as business startup and turnaround specialist

Responsible for excess of $15B Revenues throughout career.

EDUCATION

B.A, Communications May 1988 Southern University

2.94 GPA

OBJECTIVE

Day One organizational impact, utilizing knowledge, experience and leadership skills effectively elevating P&C claims through quality claim handling, leading by example, execution, leadership and mentorship.

QUALIFICATIONS

*Establish and build customer service and customer relations through strong oral and written communication

*Strong organization, prioritizing, multitasking and analytical skills; investigating and handling each claim based on merits. *Effective claim documentation, reporting and file management through effective listening, problem solving and typing to recap each interaction. *Negotiating within policy limits and jurisdictional guidelines to settle and close claims.

*Review Property Damage and Bodily injury to estimate liability to policy, for effective claims handling.

*Accurate execution both incoming and outgoing subrogation demands reimburse what is owed and reimbursement of what is due.

*Microsoft Office, Word, Excel, Powerpoint, Outlook and Access.

admr0n@r.postjobfree.com

954-***-****

LinkedIn URL

Twitter handle

Link to other online properties: Portfolio/Website/Blog

VOLUNTEER EXPERIENCE OR LEADERSHIP

*Partnered with leadership Pioneering Continuous improvement for P&C Claims

*Direct Training of more than 200 Claim associates and specialists in less than 5 years

*Managed Fossil Global planning, aligning brand strategies across continents

*Set and executed on Strategies, leading 16-member cross functional team to deliver seasonal and annual brand strategies for Nike/Jordan brand

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