SHUBHAMOY BANERJEE

Phone: +91-636**-*****

Email: admqpj@r.postjobfree.com

Professional Profile Hospitality professional with over 19 years of expertise in creating experience delivery teams with expertise in revenue generation, analysis and Stakeholders management.

Core Skills

Strategic Planning

Revenue management

Event Management

Pre-opening specialist

Social media management

Financial acumen

Leadership through CARE

Guest Satisfaction

Talent pipeline conception

Asset management

Compliance & Ownership affairs

Cost Control

Industrial Expertise

General Manager

InterContinental Hotel Group

Heading Holiday Inn Express with 161 keys. Brought the hotel Trip Advisor Score from 83 to 37 in 6 months.

Bangalore

Nov 2019- April 2021

General Manager

Sterling Resort, Kodaikanal

Jan 2018 – Nov 2019

Heading the Flagship resort of Sterling Family, RCI Gold Crown with 102 keys, Revivified “Sizzle & Spice” restaurant, introduced Rustic Evening tea concept.

Food &Beverage Manager

The Orchid, Mumbai

Feb 2016 – Dec 2017

372 keys hotel, Ex Comm member leading F&B operations, Revenue analysis & Generation, positioned the hotel in the wedding circuit of Mumbai.

Food &Beverage Manager

The Lalit, Mumbai

May 2015 – Jan 2016

392 keys hotel, Ex Comm member leading F&B operations, Reinvigorated Banqueting operations of 45000 sq ft, re-launched Night Club “Sutra” to “Kitty Su” .

Food &Beverage Manager

DoubleTree Hilton Bangalore

Sep 2012 – May 2015

Operational lead for the Food & Beverage department

Developing & delivering exceptional customer service

of a 172 keys hotel, part of Pre-opening team

Asst F&B Manager

MSC Cruises, Italy.

Apr 2006 – July 2012

Acting Food & Beverage Manager, Managed Ex Chef, Provision Master, Bar Manager, Maitre’d as a department head, 3500 pax Cruise liner

Asst Restaurant Manager

Taj Mahal Palace & Towers, Mumbai.

Oct 2004 – Apr 2006

Managed Shamiana 169 covers, Aquarius 72 covers, In-charge of Chambers (Taj Privilege club)

Rejuvenated the poolside operations to considerable level,

F&B Supervisor

ITC Sonar Bangla Sheraton & Towers, Kolkata.

Dec 2002 – Sep 2004

Pre-opened Peshawri 120 cover & 72 cover Dumpukht, was the sole in charge of Dumpukht .

Pre-opening team of F&B

F&B Supervisor

Park Hyatt Beaver Creek, USA

Jun 2001 – Nov 2002

Internship to permanent payroll, Part of the F&B team in rebranding from Hyatt Regency to Park Hyatt.

Technical education

2019-2019 Strategic Management Course from IIM- Ahmedabad.

2000-2001 Post Graduate Diploma in Hotel Management (Distinction) 1st Rank Tourismusschulen Klessheim, in Salzburg (AUSTRIA)

1997-2000 3-yrs Diploma in Hotel Management A.I.C.T.E (All India 5th Rank) -I.H.M.C.T.A.N., Calcutta (India)

1997-1998 Diploma in Tourism Studies, I.G.N.O.U.- Calcutta (India)

1995-1998 Bachelor in Science-B.SC (Physics, Chemistry, Math’s) -Calcutta University (India)

SPECIAL ACHIEVEMENTS

Pioneering the concept of Micro Wedding in Holiday Inn Express Portfolio during Covid-19.

Brought The Holiday Inn express Bengaluru Whitefield Trip Advisor score from 84 to 37 in 6 months of joining.

Introduced the concept of Rustic Evening Tea using Native themes, resuscitated Sizzle and Spice BBQ restaurant, introduced concept like Trek-fast(Trekking followed by onsite Breakfast),Downhill cycling followed by Picnic, Dining under the stars, in-suite BBQ buffet etc in Sterling Kodai Lake Resort.

Won the Award for the Best Horticulture and Landscaping Kodaikanal- 2018-2019. Sterling Kodai by The Lake, in total we won 60 awards in various horticulture categories.

Won the Award for the Best South Indian Fine Dining restaurant in Mumbai 2016- South of Vindhyas at The Orchid Mumbai

Brought The Orchid Mumbai’s Roof Top restaurant “Mostly Grills” No1 amongst the Mumbai city’s top in Trip advisor; during the same period Trip Advisor rank of The Orchid Mumbai was improved upon from 184 to 43.

Won the Award for the Best Night Club in Mumbai 2015 – Kitty Su at The Lalit Mumbai

Brought The Lalit Mumbai’s All day dining restaurant “24/7” N o1 amongst the Mumbai city’s top in Trip advisor and the Italian fine dining “Trendz” ranked 3rd in Trip Advisor ;During the same period Trip Advisor rank of The Lalit Mumbai was improved upon from 44 to 21.

Launched The Food Truck at The Lalit Mumbai in 2015.

Successful transition of DoubleTree Suites Hilton a branded 5 star hotel from Preopening to Commercial operation.

At DoubleTree Hilton pursued & executed Executive Packed Lunch concept to various Fortune 500 companies successfully in 2014 generated revenue of INR 1, 00,000 each day.

Was a part of the Management squad that pre-opened cruise ships.

In Taj Mahal Palace & Towers, I upgraded the service methodology of Pool catering service option and integrating it into the 24 hrs all day dining /coffee shop revenue stream.

Awarded best student in Sommelier classes in Taj Mahal & also in ITC Sonar Bangla.

Was individual in-charge of “Dumpukht” one of the ITC hotels prestigious branded dining establishment.

Was voted the Best Employee of the month in Park Hyatt Beaver Creek in Colorado-USA.

1st Rank, and passed with Distinction in full time Post Grad Diploma in Hotel Management from ITH Klessheim Salzburg-AUSTRIA.

All India 5th Rank in 3 year Diploma in Hotel Management out of 22 IHM institutes of Institute of Hotel Management Catering Technology & Applied Nutrition affiliated to All India Center of Technical Education (A.I.CT.E) in 1997-2000.

Computer Literacy

Opera PMS,,MICROS, FIDELIO, NAVISION,POS,MCS,SILVERWARE, MS Office, Other Major F&B operating software’s.

Personal Information

Date of birth

Nationality

Marital status

Languages

Alumni

Hobbies

18th August 1978

Indian

Married

English, Italian (Almost fluent),Hindi, Bengali

I.H.M Klessheim(Salzburg-Austria),2001,IHM Kolkata

Cricket, Tennis, Rock Climbing, Current Affairs,

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