Prashant Choubey

E-Mail:- admqf5@r.postjobfree.com ~ Cont. No: - 965-***-****

Professional profile:

A Result-Oriented Technocrat with 12+ years of rich experience across Payments Domain Application Support (L2 & L3) and Application development. Experience in procuring, managing and implementation of production SSL/TLS certificates. Experience of software / web application implementation, troubleshooting and management of Virtual machines over windows servers and database support.

Career Achievements:

Fiserv, Pune, Maharashtra

Software development Engineering, Analyst, GS (Sept 2019 – Till Date)

Output Solutions (Operations Support and Tools)

Rendering L1 / L2 technical support on Microsoft Platform for Compliance Applications

Investigate and resolve issues and service requests escalated by the Global Clients.

Involved in Implementation and validation of Customer’s Test, Dev and Production Environments.

Liaising with application development, networks, security, management systems, storage and database teams for resolving respective issues.

Participate in user acceptance testing to ensure the delivered product meets the required functionality and performance requirements.

Manual Testing of Applications to identify and resolve problems from an end users perspective.

Strong knowledge of STLC and SDLC with experience in writing & executing test cases and test scenarios.

Managing DEV & UAT Server Environments for various Application Development Management Groups using VMware Infrastructure 3 Enterprise Edition.

Achieve service commitments, including sustainable, measurable, accurate, reliable, and timely execution of service deliverables.

Operating to high standards and develop new ideas for improving organizational performance. Contribute to the departmental Knowledgebase.

Preparing tickets for incidents & requests that are received by user community while working on the floor through Customer Ticket Application.

Fiserv, Pune, Maharashtra

Application Software Engineer, Analyst (July-2015 – Sept-2019)

Biller Solutions (Bill Matrix and Bill Matrix Next)

Having good experience of Payment domain lifecycle including Payment gateways process (Credit, Debit, ACH & Settlements).

Trouble-shooting production incidents requiring detailed analysis of issues on Web, IVR & Agent web applications and Autosys jobs (Paymentech, Batch & EOD’s).

Analyze production issues to determine root-cause including monitoring and logs analysis over Splunk and provides fix recommendations to the development team.

Support applications in production. Perform problem solving exercise to determine problem and ensure continued use of the application.

Real time issue troubleshooting over the bridge calls and providing RCA to upper level.

Create, develop, and track solutions to application errors reported.

Note interruptions or bugs in operation and carry out mitigation / problem management.

Monitor and manage support queues (Service now & Emails) on a day to day basis to ensure SLAs are met and to ensure a high level of customer satisfaction.

Excellent knowledge & practice on Oracle, SQL and PL/SQL.

Strong working knowledge of the change, problem and release procedures used in the Payment domain. Actively handling and representing production application defects in defect triage meetings.

Good knowledge of risk management, configuration management, and disaster recovery e.g. ITSM & ITIL.

Experience with CA AutoSys configuration and troubleshooting process.

Coordination of work activities involving Data Centre, DBA’s, Local and Global Technology teams.

Develop, implement and/or improve the application production support knowledge management repository(s) to ensure all are documented, process & procedures are clear and periodic reviews are conducted.

L3 Production support: C2P: Minor changes to Production called C2P changes and validating after deploying the change.

Installing and maintaining Secure Socket Layer (SSL) certificates in Production environment.

Hands on Splunk dashboard customization & creation and of event/alert generation.

Components knowledge of a distributed SPLUNK infrastructure including indexer clusters, search head clusters, and deployment servers.

Handling Monthly Maintenance Window: Enterprise Sonic Bus Environment (Middleware) windows.

Developed Shell Script (UNIX), review functioning and server performance maintenance.

Strong knowledge of STLC and SDLC with experience in writing & executing test cases and test scenarios.

Tools Experience: Autosys, Splunk, Service Now, PowerGrep 4 & SQL Database(s) and Active directory, MS SharePoint.

Fiserv, Pune, Maharashtra

Sr. Software Engineer (Aug-2012 –July-2015)

Westpac Bank Australia

Providing L2 / L3 technical support to Security Applications (developed on ASP.NET / CSS / HTML) and services.

Trouble shooting and analysis of the runtime banking application.

Under taking Software/Application Manual Testing to assure the Quality of the application.

Managing L2 / L3 technical support runtime customer issues and application establishment.

Setting up new users' accounts, profiles and dealing with password issues.

Involved in different types of testing like Sanity testing, Regression testing. Functional testing, Performance testing, and integration testing.

Involved in raising defects/errors during various types of testing.

Preparing remedy tickets for incidents & requests that are received by user community while working on the floor.

Done the client requirements enhancements on the new and existing modules.

Nexshore Pvt, Ltd, Mysore, Karnataka

Sr. Software Engineer (Jun-2010 – Oct 2012)

Center Board (AHSMT), USA

Providing Application Support to delivery customer over order management system (web application).

Quality Assurance of software’s and Compliance management.

Back office order management & Customer services.

Software implementation and maintenance of the billing system.

Education and Qualifications:

Master of Computer Science (MSc.) (June, 2005)

(Guru Jambheshwar University, Hisar, Haryana)

Diploma in Computer Application (PGDCA) (June, 2002)

(MCRPV, Bhopal, M. P.)

Diploma in Mechanical Engineering (June, 2001)

(RGPV, Bhopal, M.P.)

Team & Project management Tasks:

Successfully completed the ITIL V3 (foundation) Certification training.

Achieved Udemy SSL/TLS Fundamentals certificate.

Co-ordinated several training sessions for the newly Joined associates.

Managing the CAR meetings. Preparing documentation for Quarterly Audit & Compliance meetings.

Providing updates to the Senior Manager on work in progress, completing & planning, and issues potentially impacting the on-time completion or quality of work.

An effective communicator with excellent relationship management skills and strong analytical, problem-solving & organizational capabilities.

Maintain operational documentation, e.g. incident tracking, Produce metric reports including daily production status.

Recipient of 7 Award for excellent team building, innovative ideas.

Skills and Strength:

Operating System: -Windows Server 2003/2008/2012, Windows Vista/ 7 /8 .

Database: -SQL Severer 2005/2008 & 2012.

Programing Languages:- ASP.NET, MVC, MVVM, HTML and CSS, Java Script. Jquery

Security management: - Identity & Information Management, Risk management, Vulnerability assessment and ISO27001 Security management.

Miscellaneous: Mantis, Remedy Ticketing, Service Now, Active Directory, IIS, Windows component, Domain controller, Share point, Recon, Prime Doc, Arichive Management Tool, WinSCP, Splunk, Autosys.

Personal Details:

Date of Birth : 20 Jan, 1980

Language Known : English, Hindi

Declaration:

I hereby declare that all the information provided above is true and to the best of my knowledge and nothing is concealed.

Prashant Choubey

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