Flight Attendant, customer service representative

AA

CONTACT INFORMATION

Email address – *****.*****@*****.***

PHONE NUMBER- +1-868-***-****

OBJECTIVE

To provide the very best customer service experience possible. Bring this passion to any position.

SKILLS

My expertise and experience in international customer relations have given me a unique and passionate outlook on customer service for my expernal and internal customers.

AYANA ASHBY

CUSTOMER SERVICE SPECIALIST

EXPERIENCE

FLIGHT ATTENDANT • ETIHAD AIRWAYS • FEB 2019 – DEC 2020

Ensuring the safety and comfort of every inflight guest. Attention to details to find opportunities to meet and exceed customer expectations. Engaging guests and anticipating their needs. Creating a positive atmosphere for guests and colleagues.

SENIOR FLIGHT ATTENDANT • EMIRATES AIRLINE • MAY 2010 – JULY 2017

Providing specialized and personal customer experience within the premium cabins. Ensuring all procedures and policies are adhered to. Motivating cabin crew members to achieve the very best customer experience. Recording and advancing any issues for follow up.

TAX MONITORING OFFICER • MINISTRY OF FINANCE OF TRINIDAD AND TOBAGO • APR 2006 – MAY 2010

Auditing small businesses. Assisting members of the public to accurately complete tax returns. Answering enquires from the general public.

Data Entry Clerk • Ministry of Education of Trinidad and Tobago • FEB 2005 – DEC 2005

Accuatly computerizing previously paper based records of the ministry, ensuring information could retrieved most efficiently in the future.

CALL CENTER SUPERVISOR • DirecOne • FEB 2002 – DEC 2004

Monitoring both incoming and outgoing calls from and to international customers. Ensuring agents maintain set goals and standards. Resolving escalated issues.

EDUCATION

INTENTIVE AND ONGOING CUSTOMER SERVICES COURSES PROVIDED BY EMIRATES AIRLINE AND ETIHAD AIRWAYS – 2010 TO 2020

CRIMINAL LAW, PUBLIC LAW, CONTRACT LAW•UNIVERSITY OF LONDON – 2019 TO 2020

A’LEVEL LAW •CAMBRIDGE UNIVERSITY - 2006

FULL CXC CERTIFICATES •MATHEMATICES, ENGLISH, OFFICE PROCEDURES, PRINCIPLES OF ACCOUNTS, PRINCIPLES OF BUSINESS, SOCIAL STUDIES

COMPUTER STUDIES

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