Store Manager/Area Manager

Katherine A. Herger *****.******@*****.***

** *** **., ******, ** 03060 860-***-****

EMPLOYMENT EXPERIENCE

Bose Corporation, Framingham, MA 2006- present

Multiple Positions:

Store Manager, Merrimack, NH 2012-present

Northeast Area Manager, Natick, MA 2011-2012

Store Manager, Natick Collection, Natick, MA 2009-2011

Store Manager, Katy Mills, Katy, TX 2006-2008

Delivered store business results in key performance indicators including increases in sales, conversion (close rate) and average ticket

Created extraordinary customer experiences through outstanding service

Maintained operational and merchandising standards with fanatical attention to detail

Developed employees through delivery of training and implementation of coaching plans

Exhibited excellent communication and collaboration skills in multiple teams and projects

Managed all aspects of business operations including:

oDeveloping and implementing business strategies

oHiring, training and developing employees

oPerformance management, disciplinary action, promotions and terminations

oManaging scheduling and payroll process

oInventory management, cycle counts, receiving and shipping

Waldenbooks/Borders Group, Ann Arbor, MI 2002-2006

Multiple Positions:

Assistant District Manager, Houston, TX 2006

Store Manager, Multiple Locations in TX and MA 2002-2006

EDUCATION

B. S. Business Administration, Southern NH University, Online Expected Completion 2023

Concentration: Human Resource Management. G.P.A 3.9

Accounting I Certificate, Nashua Community College, Nashua, NH 6/2018

B. A. Art History, University of Connecticut, Storrs, CT 12/2003

Magna Cum Laude. Dean’s List. New England Scholar. G.P.A 3.9

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