Billing Manager Travel Agent

Doreen Boreland

*********@*****.*** Cell: 954-***-****

SUMMARY OF QUALIFICATION

I demonstrated excellent communication skills, I am highly energetic, and motivated and personable. I with the ability to work well under pressure. Respond to multiple requests and deadlines. Proven ability to prioritize and complete tasks, fast learner with the ability to adapt quickly to challenges. Experienced Mortgage professional with a background in Loss Mitigation in a fast-paced deadline-oriented environment.

PROFESSIONAL EXPERIENCE

Amerisave Mortgage Corporation, Remotely 12/20- Current

Closer

Review vesting and escrow, Review files for completeness and accuracy to ensure compliance with underwriting, government, investor, and company requirements

Follow up on delivery of packages.

Review FHA cases binders to Hud, make correction to file by working with Processor & UWs.

Sending documents to Title companies and Customers

High volume, timely delivery of closing package and follow up until Refinance loan is close

Monitor high cost, TILA violations, and RESPA regulations including review of the Closing

Disclosure for accuracy and adherence to the o% and 10% tolerance cures as needed.

Communicated details of the Final Closing Disclosure with the MLO, Title Agent, or Attorney.

Review documents after closing to make sure all documents are signed and dated properly and all

underwriting conditions for funding have been satisfied Review documents after closing, create wire initiation and disbursement of funds

Checked on post-closing deficiencies for missing or expired documents and processing department and Mortgage Loan officer

Mphasis Digital Risk Boca Raton, FL 12/2019-12/2020

Closer/Funder

Prepare closing packages and work closely with Title companies/Attorneys, to prepare HUD

statement get correct fees to send to borrowers for closing figures.

Review files for completeness and accuracy to ensure compliance with underwriting, government,

investor, and company requirements.

Prepare loans for Funding and wiring

Create wire initiation and transmitted disbursement of funds.

Collaboration of new loans

United Health Care-Oxford Provider Rep. Miami, FL 01/2016-8/6/2019

Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wid2/e variety of inquiries.

Extensive work experience within own function

Work is frequently completed without established procedures

Works independently

May act as a resource for others

Key Contribution:

Applies knowledge /skills to a range of moderately complex activities

Demonstrates great depth of knowledge/skills in own function

Sometimes acts as a technical resource to others in own function

Proactively identifies solutions to non-standard requests

Solves moderately complex problems on own

Works with team to solve complex problems

Plans, prioritizes, organizes and completes work to meet established objectives

May coordinate work of other team members

Transgenomic, Inc. (Formerly Clinical Data, Inc) New Haven, CT 11/2013-12/2015

Reimbursement & Pre-Authorization Insurance Coverage Specialist

Daily workflow of reimbursement and collections

Interaction with internal and external customer

Work on overdue accounts

Use Emdeon & Availity web portal to check for members benefits.

Knowledge of ICD-9 (diagnosis)/CPT-4(procedure) codes and modifiers

Knowledge of EOB statements

Processing claims and appeals & follow up and communication on patient account

Help with resolving billing and collection disputes

Process claims to insurance carriers daily. Process electronic claim submissions using: Allscripts, Payerpath & Mars systems.

Compliance with CLIA, SOX, and HIPPA laws

Key Contribution:

Credential and Medicaid and Medicare Enrollment

Check for member credential before testing

Monitors reimbursement for any underpayments.

Works closely with Utilization Management to ensure the process for prior authorization while negotiating One Time Agreements/Letter of Agreements.

Works closely with Billing Manager with A/R distribution

Cash Posting

Provide Financial Assistant Program to customers

PHILIPS ORAL HEALTH, Stamford, CT 5/2013-10/2013

Customer Service Rep

Managed Dentists and Registered Dental Hygienists Account, Customer Support Specialist (CSS), I provide key customer service to all United Stated and Canadian to ensure all account needs were met. I maintained a solid relationship with Field Sales, Inside Sales Team, and Finance and collaborated with The CS Team to ensure roles and Responsibilities were handled in a Timely fashion, I utilized the latest remote access technologies to provide support.

Key Contribution:

Assist Hygienists and Dentists with inquire/ financial data on the account Summary.

Placed orders and completed Returns through SALES-FORCE ERP Data base

Verified customer account, ensured that license number were valid though state websites.

Facilitated a relationship with FedEx and UPS for on time Delivery on returns to the warehouse

Registering account in our in-house data bases,

Liaise with the finance Department on getting account Credit/Debit Memo completed

Performed Account Management

Collections/post payment to account

Completed Return Authorization process for return good to our warehouses

●Provided follow –up and solutions to customers and sales team regarding order status

●Provided back order status – regarding product availability, shipping information damaged or lost good to account, senior managers and the Field Support Team.

●Facilitated with product launch, from Sonicare, BreathRX, oral Hygiene products testing or providing new information to Doctors.

ARISE CORPORATION, Miramar, FL 5/2006 – 5/2013

Home Base Customer Service

Managed customer inquiries, complaints billing questions and payment extension/service requests. Resolved caller’s issues, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Key Contribution:

Assist customers with inquiries concerning services and products.

Schedule services via online interface.

Answer telephone inquiries from customers and clients regarding the status of calls and other service issues.

Assist with new employee training including calling policies, services, financing options and standard operations.

CERTIFICATION

Travel Agent Certificate

EDUCATION

Associate Degree, Medical Office Management, Norwalk Community College, Norwalk, CT, 5/2013

HS Diploma, Merl Grove High School, Kingston, Jamaica 1985

COMPUTER SKILLS

Microsoft Office (Word, Excel, Outlook, Power-Point) Quick-books, XFIN, Allscripts, Uniflow, Advantx

PROFESSIONAL MEMBERSHIPS

Women of Promise & Distinction

ADDITIONAL INFORMATION

Willing to relocate

Willing to travel up to 25% of the time

Contact this candidate