Ramya Gopalakrishnan

E-mail: admqc7@r.postjobfree.com

Mobile: +1-469-***-****

Summary

6.6 years of experience in Mailing and messaging environment.

6.6 years Experience working on Powershell scrips.

3.6 years Experience in Office 365 maintenance and migration in hybrid environment

2 year Experience in Cloud Technology Microsoft Azure AD and AD CONNECT

6.6 years Experience in Microsoft Exchange server 2007, 2010, 2013, 2016

4 years Experience in OCS, Lync 2010 and Lync 2013

3 years Experience in working on AD servers.

6.6 years Experience in working on end user support incidents for outlook issues, calendar issues, Lync issues, mail delay issues, delegation issues, federation issues and mail delivery issues.

6.6 years Experience in Patching activities of Lync servers and Exchange servers.

6 months of Experience with in working with MSTeams.

Professional Qualification:

Degree - Bachelor of Science in Information Technology

Location - Virudhunagar, Tamilnadu, India.

Date of Graduation - March 2009

University - Madurai Kamaraj University

Certification:

MCTS – Windows 7 Configuration (70-680)

MCSE - Core Solutions of Microsoft Exchange Server 2013 (70-341)

Advanced Solutions of Microsoft Exchange Server 2013 (70-342)

Microsoft 365 Mobility and Security (MS -101)

Microsoft 365 Identity and Services (MS - 100)

Work Experience:

UBS Bank August 2020 to Till date.

O365/Exchange support Engineer in UBS Bank as L3 level engineer in payroll of Scottline from August 2020 till 31st January 2021 and then moved to payroll of KRG Technology company from February to till date.

Following Agile methodology in team to perform the tasks.

Working on Hybrid environment with Azure, O365, Onprem Exchange servers.

Deployment of new Windows VM servers using Morphus.

Promoting new Domain controller in existing domain.

Working Cisco CES for mail routing between cloud and on prem environment.

Message tracking in Cisco CES and Exchange on prem and online.

Experience with mail relay servers for mail sent from applications.

Working on PKI servers.

Enabling federation in Teams.

Importing new Application in Teams.

Creating new enterprise application in Azure.

Troubleshooting on AD sync issues between onprem and cloud

Handling Exchange 2016 servers.

Experience with Working and troubleshooting on Azure AD and AAD connect.

Experience with troubleshooting on ADRMS server.

Implementing changes related organization wide like adding new domain in hybrid environment, Policy related task in MS policies and securities.

Managing AD servers

Working on F5 loadbalancer

Working on IIS

Working on mail tracking, DAG management.

Exposure to Power BI

Exposure to Quest tool to backup AD

DXC Technologies (Bangalore, India) October 2018 to May 2019

Worked as Migration support engineer in DXC Technology .

Migration from Exchange onprem mailboxes to O365.

Handling Post migration issues.

Randstad Technologies US (Frisco, Texas, USA) May 2018 to August 2018

Worked as Exchange server support engineer for the client in Bank of America under the payroll of Randstad Technologies in US location.

Monitoring Exchange servers DAG, Mail Queue, Health check

Monitoring Lync/Skype for business servers.

Doing patching activity on Exchange servers.

Handling Mail delivery issues, Mail delay issues.

Handling delegation issues, calendar issues.

Handling mailbox recovery issues

Cognizant Technology Solutions (Chennai, India) December 2015 to February 2017

Worked as Technical Lead for the client Liberty Mutual Insurance under messaging and collaboration team

Profile Responsibility:

Managing 150K mailboxes

Handling end user support exchange and O365 related tickets.

Working on hybrid environment of o365 and exchange on prem.

Migrating users between O365 and Exchange servers

Monitoring Exchange servers DAG, Mail Queue, DPM backup jobs

Managing shared mailboxes in o365 and exchange server.

Managing accepted domain and mailflow between exchange and accepted domains.

Handling Mail delivery issues, Mail delay issues.

Handling delegation issues, calendar issues.

Handling mailbox recovery issues.

Assigning new Right numbers to the users, Forwarding RF numbers, RF mail delivery issues.

Monitoring DPM back jobs and re-running it if any failed.

Handling Patching activity in Exchange servers, RF servers and DPM servers.

Managing all Right Fax servers, DPM servers and Mobile Iron servers.

Future Focus InfoTech (Chennai, India) May 2014 to March 2015

Worked as Exchange server Admin in Tata Consultancy Services under the payroll of Future Focus InfoTech

Project 1

Handling end user support exchange related tickets.

Monitoring Exchange servers DAG, Mail Queue, DPM backup jobs

Handling Mail delivery issues, Mail delay issues.

Handling delegation issues, calendar issues.

Project 2

Handling end user support exchange related tickets.

Monitoring Exchange servers DAG, Mail Queue, DPM backup jobs

Handling Mail delivery issues, Mail delay issues.

Handling delegation issues, calendar issues.

Working on migration from exchange onprem 2010 to online using the quest tool.

Working on powershell scripts to migrate the AD users to O365 AD.

Magna InfoTech (Bangalore, India) July 2013 to Feb 2014

Worked as Production support consultant for the client Volvo India Pvt under Lync Support team

Profile Responsibility:

Work in the Lync support 2nd Line team.

Monitor the SCOM alerts on Lync servers, finding the RCA for the same and take corrective actions over the alerts generated.

Take care of the Patching of the Lync servers.

Install the Cumulative updates on Lync servers.

Work on the tickets.

Provide server level support to Desktop team and guide them to resolve the issues when they require help.

Run Windows PowerShell scripts and Lync Management shell on Windows Servers for managing the users on “On-premises AD and O365 AD”.

Troubleshoot Lync client sign in issues for Lync internal & external clients.

Configure &Troubleshoot Lync desktop sharing, Power Point sharing & application sharing issues.

Troubleshoot Lync & Outlook integration involving EWS issues.

Troubleshoot Lync Address book download & search issues in client & server level for all users.

Upgrad Lync servers to latest Cumulative updates/ fixing failed updates

Analyze Lync logs

Background administering Active Directory- Users, Groups, OUs, Shared Services, DirSync – AAD Sync, AAD Connect and Microsoft Lync/Exchange Online Servers.

Configuring and troubleshooting Lync client on the Mobile devices (Android, iOS & Windows)

Configuring and troubleshooting Lync to Phone and Lync to Lync calls.

Explore ADSI (Active Directory Skeleton Interface) user level attributes. Performing troubleshooting like matching UPN, SIP, and Proxy addresses to fix Dir Sync Issues.

Enabling Hybrid configurations and migrating users from the Lync on-premises server 2010 & 2013, Skype for Business 2015 to Lync / Skype for Business online.

Wipro InfoTech (Bangalore, India) June 2010 to July 2013

Worked as Associate Engineer for the internal project under server operations team

Profile Responsibility:

Managing 250K mailboxes and 300 Exchange servers.

Monitoring SCOM alerts and taking corrective actions

Monitoring the performance of the servers and taking corrective action if there is any issue.

Enabling/disabling the Blackberry service for the users, managing the BB user ids, Mail delay issues in BB, Calendar issues in BB, Address book issues in BB, Server level troubleshooting of BB, Software pushing on BB, Working on Alerts/events generated by BES servers through helpline, Checking/troubleshooting Mail queue issues from BB server, patch activity on BES server on monthly wise, Checking services of BES servers, Blackberry signature setting, Blackberry Folder redirection.

Working on Lync issues, Enabling outside access, Enabling Federation access, Enabling Public domain communication access through Lync, patch activity on Lync server on monthly wise, Helpline tickets of Lync issues, Share of Desktop through Lync, Checking services of Lync servers, Working on Alerts/events generated by Lync servers through helpline, Enabling SIP ID for new users, Adding the federated partner Domain to LYNC, Checking the connections status of the Lync servers, providing the LYNC report for IRMC request

Taking Exchange Backups for 2010 using DPM, Taking Exchange Backups for 2007 using VERITAS, Taking Exchange Backups for 2003 using Symantec, Backup of Critical Application servers using VERITAS, Logging case with Backup Vendor on the failure of backup & hardware, Coordinating with location engineer on Weekly Tape rotation, Taking NT backup for windows servers, Backup restoration

Working on Exchange patch activity on monthly wise, working on Alerts/events generated by Exchange servers through helpline, Monitoring the DAG performance and taking necessary action based on the alert, Monitoring mail queue of Exchange servers, Mailbox migration from office365 to On-premises servers, Working on mails/escalations from Email-L1 team, Providing non-auth relay access for applications, Mail Tracking in exchange edge servers, Failure over the Databases while performing Maintenance, Redistributing Database whenever there is database failure to other servers, reseeding the failed databases, monitoring exchange services proactively, Working on various NDR generated, Creating new accept/remote connector, Analyzing the exchange event logs based on mailbox, database and server, Monitoring the Replication networks, working on webmail and ActiveSync issues, Monitoring UAG connection sessions and services, generating active sync device statistics, Monitoring Journaling services.\

DNS Addition/deletion/modification in Active Directory, Coordinating with Vendor for External DNS updating's, Working on Alerts/events generated by DC servers through helpline, Monitoring the replication status between DCs, Working & Analyzing of Account lock out logs/event logs, Taking IMF backup and system state backup,Providing the event log permission for all the DC's servers and trouble shooting, Trouble shooting on multiple deny hits from various sources to destination servers.

Working on Server Hardening requests, Fixing VA points, Patch activity for servers, Adding VM server to domain, Antivirus installation on our managed servers

Checking Zenprise enrollment status for BYOD, checking the device status for jail broken/rooted, Deleting device from Zenprise console based on user confirmation, Wiping the user device from the console, resetting the security code for the user device

Managing SCOM servers, adding SCOM Agent to the servers for monitoring purpose, Generating SCOM report for checking account lock out issues

Creating ID's for live meeting, generating reports from live meeting, Trouble shooting on Live meeting issues

Work as Shift lead in mail admin team which is L1 support team under server operations team

Profile Responsibity:

MIS Report

Responsible for preparing SLA Report

Handling First level escalation

SPOC for all internal technical teams

Handling Projects which are coming to mail admin team like SAIC migration, exchange migration from 2003 to 2010 infrastructure

Work on technical issues and provide to support all my team members who are handling helpline calls.

Prepare the work instructions/solutions for the known error/ knowledge documents for the team.

Installing and troubleshooting MS Outlook and Web access mail related problems.

Troubleshooting problems related to conference room free/busy information/issues related to booking through Outlook/Webmail in Exchange 2003 & Exchange 2007.

Troubleshoot webmail related issue, mail flow issues based on the NDR codes and event id for resolving the issue

Tracking of mails and troubleshooting problems related to Mail delivery, Mail Delay and Mail Bounce.

Managing Users, Computers and Groups Active Directory account and doing the tasks of creation, deletion, renaming, account renewal of user and Group AD account.

Resolving problems related to Users, computers and Group account.

Bulk/Individual transfer of User mailbox from one server to another server (Mail Box migration Servers: 2003,2007,2010,office 365)

Trouble shooting of User ID account lockout problems.

Creation of Large File share ID and resolving problems related to Web share.

Providing Mailbox rights/delegate access of common Mailboxes to specific Users.

Enabling Instant Messaging access at Server end.

Providing VPN, Wireless and Internet access according to Users request.

Providing DL Ownership to users for addition and removal of members on their own.

Broadcasting of mails for mass communication

Enabling Active Sync for user for Android and Iphone Devices.

Basic level troubleshooting for Office 365 users.

Projects Handled:

Actively involved in the up gradation of 11G IDM application.

Part of SAIC migration process in which we have migrated all the SAIC user ids from SAIC domain to Wipro domain.

Involved the Office 365 migration

Involved in the Exchange migration from 2003 to 2010 infrastructure.

Achievements:

Appreciation from manager for managing the shifts efficiently.

Appreciation from Program Head for finding out the 2010 command for bulk active sync enabling

Received certificate for being part of SAIC company migration.

Appreciation from manager for involvement in the 11G IDM up gradation.

Trainings:

Basic Hardware Training

Windows AD Training

Exchange 2003, 2007 and 2010 server

Window AD server 2008 R2

Microsoft Office 365

Declaration:

I do hereby confirm that the information given above is true to the best of my knowledge

Place: Plano, TX Regards,

Date: (Ramya)

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