A B O U T M E

BREAYNNA MERRITT

ACCOMMODATIONS CONSULTANT

OBJECTIVE

Seeking a position within your company where I will be able to assist in meeting the mission and goals of the company while developing my career.

EXPERIENCE

AMAZON SERVICES INC

Accommodations Consultant

(December 2020 thru present)

Perform accommodation reviews to ensure compliance with provincial and federal regulations, company policy and standard work to support employee requests for accommodation in safe and productive assignments.

Serve as a subject matter expert on the accommodations process as well as provincial and federal disability laws.

Coordinate the accommodation process and provide end-to-end case management including engaging with employee, vendors, work location and other stakeholders.

Collaborate with Stakeholders to determine and finalize accommodation approval/denials.

Collaborate with leave of absence case managers for return to work.

Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation.

Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes.

Direct employees to the appropriate resource for answers on stock, benefits, pay, etc., to ensure exceptional customer experience.

Maintain a case load of up to 120 cases.

Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant.

Maintain system records to ensure accurate and timely information/documentation.

Provide training for employees, managers, HR, and others in accommodations.

Consult, coordinate and partner with our third-party administrators, HR, Safety, Legal, Payroll, Benefits, Data Management team members and other departments/systems as appropriate.

AMAZON SERVICES INC.

Area Manager

(April 2020 thru December)

• Supporting all safety programs and OSHA compliance to ensure a safe work environment for all Associates

• Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality

• Partnering with the management team to establish and maintain quality control standards

• Proactively identifying and leading process improvement initiatives and Lean tools

• Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor

• Leading and developing a team of Amazon associates

•Managing employees with various accommodations that require a change in the workflow.

•Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate

• Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed

• Ensuring procedures are followed for building security and product loss prevention

• Creating, managing, and supporting recognition and communication programs

•Analyze training needs and identify areas of the employee’s learning interest to design employee development programs; to managing the details of establishing a training program to support those goals. Develop new programs to attract and retain staff. Prepare and coordinates training personnel; reviews training program proposals, makes recommendations for new training; reviews training participation reports and evaluations to ensure that training skills are met.

CUYAHOGA COUNTY AUTO TITLE BUREAU

Title Clerk 2

(September 2018 thru April 2020)

Checks, processes, records, balances and maintains various records of financial transactions related to car dealerships and vehicle ownership

Reviews, verifies, and records required information and supporting documents for each transaction

Prepares and sets up files, organizes documents, and files information in designated order

Seals titles and memos; Retrieves/replaces files

May prepare and assemble documentation for scanning. Reviews electronic title applications (ETA) for errors

Cashes out ETA’s; Inputs checks and cash; Ensures that checks are signed

Maintains the necessary accounting records to support processed transactions related to area of assignment

Reconciles records; Verifies accounting entries to ensure accuracy

Processes, enters and verifies numerical or financial data

Cancels liens. Types, enters, proofreads and processes a variety of documents and data

Enters information into department databases

Verifies information for accuracy and completeness

Responds to questions regarding area of assignment

May assist the public in person or by phone

Processes and logs incoming and outgoing mail

Retrieves, sorts and delivers incoming mail; Compiles and prepares documentation for mailing or delivery as needed

Train new employees on all aspects of the office.

Search for missing or extra money on daily cash reports.

PAPA JOHNS

Delivery Driver

(May 2015 thru October 2018)

Take orders.

Deliver pizzas.

Make pizzas.

Clean the restaurant and restock throughout the day.

Train employees on all aspects of the store.

WALGREENS

Shift Lead

(April 2014 thru December 2018)

Responsible for holding store keys to open and close without management, as necessary.

Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.

Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.

Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).

Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.

Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.

Assist with ensuring the Outdate program is followed with team members.

Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.

Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Assist at Pharmacy out window as requested.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Responsible for bag checks of team members before leaving the store.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Engages customers and patients by greeting them and helping with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.

Reports disciplinary issues and customer complaints to management.

Managing employees with various accommodations that require a change in the workflow.

Consult, coordinate and partner with our third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate

Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed

Educate and train employees and HR on aspects of accommodation, return to work process and case complexities.

I am a resourceful result-driven college graduate who uses sound judgement. I have strong organizational skills, I am reliable, detail oriented, and customer service driven.

C O N T A C T

admqc4@r.postjobfree.com

216-***-****

Macedonia, Ohio

E D U C A T I O N

KENT STATE UNIVERSITY

Criminal Justice Bachelors

2018

KENT STATE UNIVERSITY

Sociology Bachelors

2018

Contact this candidate